The host responded immediately and sent workers to clean the room after my complaint. Although the cleaning could have been done better, I appreciate that they attended to the issue right away. The unit comes with free WiFi, a TV with apps, and even a computer, which was convenient.

One of the room air conditioners was not cooling. After I complained, it was checked immediately, but they were unable to repair it due to a shortage of materials for 3 days. I had no choice but to sleep under the fan. Also, the area under the sofa was not cleaned properly. The air conditioning in both the rooms and living area could be improved, especially during the summer as it wasn’t cooling as well as expected.

I recently had the pleasure of staying at your fully furnished Shinjuku Japanese Suite 9Pax Alston & Amber apartment for seven days, and I must say, it was an outstanding experience! From the moment I arrived, I was impressed by the cleanliness, comfort, and thoughtful amenities provided. The apartment was beautifully furnished, well-maintained, and equipped with everything I needed for a hassle-free stay—including a fully functional kitchen, cozy living space, and high-speed Wi-Fi. The location was perfect, offering easy access to nearby restaurants, shopping centers. Overall, my stay was nothing short of fantastic! I highly recommend Shinjuku Japanese Suite 9Pax Alston & Amber to anyone looking for a comfortable and convenient service apartment. I will definitely choose this place again for my future visits. Thank you for making my stay so wonderful!

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