Location is great. It’s a beautiful room

Stairs and no air con in heatwave time felt like living in sauna

The location and customer service were prompt to assist.

The fact that a hair dryer was furnished with a uk plug but the bathroom didn't have a uk plug option. Being a us citizen , one wouldn't know to buy a specific uk to European adapter . No elevator plus Booking.Com advertised this property as an apartment and private kitchen. E locks were difficult to operate.

Excellent location close to the palace, the tube, great coffee shops and restaurants. Also loved the communal kitchen which was large and modern.

We stayed in room B which was in the basement. We had not appreciated that there was a very narrow staircase leading down to this bedroom which was the only way we could get up and down onto ground floor. This meant we had to carry our very heavy 3 suitcases up and down which was painful and difficult. It was also unusual that the pillows in bedroom B had no protective pillow covers so we could see the condition they were in - all yellow stained. Mattress also felt saggy. We could not get the large TV to operate even though the host claimed you could log into it but we could not get any channels to do so and no free to air TV.

Location was fabulous, room was big, facilities fine. Requested extra towels and they obliged.

It was a converted theatre room with weird glass sliding doors, didn't feel private near the laundry which we could hear being turned on as early as 7.45am on Sunday morning. Needed to access the key safe lock every time to open our door. Was temperamental and very annoying. No extras, no glasses in the room, no conditioner, very basic accomodation.