溝通友善，可以使用中文，免費雪場定時接駁，便宜雪具租借

隔音相對不好，浴室有點冷

Great location

A bit noisy with people walking up the hallway to their rooms

The free laundry faciliy was great and the drying room downstairs great. We had a car park right outside. Close to the base of Naeba ski resoert where there was also great restaurant options.

Did not eat at the in house restaurant as there was no western food. The shared hot tub was a bit small. The rooms are very small. The staff are young and only just friendly to older westerners.

The location is excellent and the rental ski/snowboard equipment was very good value. Transport to the nearby slopes was always on time and really helpful. The staff were really nice and friendly, and tried to resolve issues as they arose. The owner is genuinely nice and trying to make his new business a success despite some teething issues. He also made some good suggestions and recommendations for local shops/restaurants.

The baths were never filled and the hot water for the shower stopped working 3 nights in a row in the women's bathroom and twice in the men's bathroom. Staff were not always around to help immediately. We avoided 'peak' times as suggested but there seemed to be an issue with the hot water tank/supply (as mentioned by some other customers previously, too). The single futon mattress was really not thick or comfortable enough, especially for those who sleep on their side. Providing an extra foam mattress would help. The only breakfast option was overly simple and overpriced. (For the same amount, you can get a full Okinawan breakfast just across the street, if you book in advance). The was no alternative as had been advertised. However, you could however buy/bring your own food from one of the omiyage (gift) shops nearby. The place was generally clean but when another customer left faeces smeared all over the toilet, it still hadn't been cleaned up when we returned in the evening despite reporting it in the morning. They attended to it after the 2nd mention but seemed short staffed over the weekend. Only 2 TV channels were working in one of our rooms (although we don't watch much TV, it still would have been nice to have when we wanted).