Avenue Hotel

Amazing place with a good balcony view.

The hotel staff were exceptional, incredibly friendly and great service. The half board dinner was great, good selection and value.

The beds had sheets rather than a duvet.

The property was clean , comfortable and best part was the location brilliant.

The food was actually good however e.g breakfast can be hit and miss some days was amazing and another cold appreciate that it may be low season but instead of buffet can just get eggs made on demand.

Location - staff (when there)

The staff I encountered were friendly, professional, and did their best to help. My criticism is not directed at them, but at what appears to be a serious lack of staffing and guest support. During my stay, my room key card accidentally fell out of my wallet, leaving me locked out of my room from around 5:00 a.m. For more than three hours, there was no member of staff available to help me regain access, despite this being a basic service that any guest should reasonably expect. When you pay for accommodation, you expect to be able to access the room you have booked or receive prompt assistance if something goes wrong. Unfortunately, neither was available in my case, and it significantly affected my stay. It also raised wider concerns about how situations such as a fire, medical emergency, or other urgent incident would be handled if no staff were immediately available. Clear communication, adequate staffing, and a reliable point of contact are fundamental expectations for guest accommodation, and I believe these fell well below the standard that should be provided.