Hyatt Place Rapid City/Downtown

Our stay at this hotel was perfect. A huge not of gratitude goes out the amazing staff who made it that way: Shannon and Jett, our bartender/dinner servers, Lacy, who did an amazing job in the kitchen, dining room, and bar area with service and assistance to guests, and to Chef Nathan, whose food offerings were always amazing. Not to be forgotten would be our room attendants, who made certain our room was always fresh and spotless.

Can't think of a single thing.

It was very clean and being downtown was very nice too.

The parking, we already paid how much for the rooms then had to pay more just to park. I get it being downtown, but it should be included in the cost of the room then. Even though we paid $536 per night anyway.

Great location, good breakfast

Hotel sprawia bardzo dobre pierwsze wrażenie – jest nowoczesny i ładnie urządzony. Niestety, na tym kończą się jego największe zalety. The hotel looks modern and makes a good first impression, but unfortunately that is where the positives end.

The rooms were not properly cleaned, and the floors were noticeably dirty. The hallway carpet outside the rooms had sticky stains, and your shoes literally stuck to it while walking. It was unpleasant and clearly had not been cleaned for some time. Before our arrival, I specifically requested that the duck feather bedding be replaced with hypoallergenic bedding due to allergies. Unfortunately, when we entered the room, the bed still had duck feather bedding. We had to call the front desk to have it changed. Even then, instead of proper duvets, we were given what appeared to be waterproof fitted sheets with elastic corners rather than actual blankets. It was a very strange and uncomfortable solution. Breakfast was the biggest disappointment. There was no coffee machine—only coffee served from a thermos, like in a budget motel. The breakfast selection was very limited, and the quality of the food was poor. Before booking, I had read reviews saying the breakfast was excellent, but honestly, those reviews must have been about a different hotel. Pokoje nie były odpowiednio posprzątane, a podłoga była wyraźnie brudna. Dodatkowo na korytarzu, tuż przed pokojami, wykładzina była poplamiona czymś klejącym – przechodząc, dosłownie przyklejały się do niej buty. Trudno zrozumieć, dlaczego nikt tego nie usuwa. Przed przyjazdem poprosiłam o wymianę pościeli z pierza na antyalergiczną ze względu na alergię. Niestety, po wejściu do pokoju cała pościel nadal była z kaczego pierza. Dopiero po telefonie do recepcji została wymieniona. Co więcej, zamiast kołder otrzymaliśmy coś, co wyglądało jak nieprzemakalne prześcieradła z gumką, a nie normalne kołdry. Było to bardzo dziwne i niekomfortowe rozwiązanie. Śniadania to największe rozczarowanie. Nie było nawet kawy z ekspresu – jedynie kawa z termosu, jak w tanim motelu. Wybór jedzenia był bardzo ubogi, a jakość pozostawiała wiele do życzenia.