Beautiful hikes close by

We enjoyed our stay. The amenities were a big hit for the kids. I will say the pool was not heated as we would have thought. It definitely was cold and the kids wouldn’t go in it. The hot tub we were able to access it on day 2 as it was not heated nor on the heat setting when we arrived. The place was overall clean. We did have the perfect little alarm clock every morning around 0830 of a robin who insisted on pooping all over my Tahoe and throwing himself into the window of the room we were sleeping in The game room and theater room was a huge hit. We definitely will keep this place in mind for future stays.

Rating Details: The property manager was very helpful. The vacation rental was clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We booked our trip late December online. We stayed Sunday-Friday. Finding the location was not an issue and we were supplied all the codes that we needed to enjoy all the areas of the home. We did see some evidence of past visitors, a beer bottle in the movie room, one by the hot tub, and bottles that looked to have been thrown over the railings of the deck. A Lego was found on the carpet of the stairs to the pool. Over all it was minor so I did not alert maintenance. I did call maintenance because we wanted to use the grill and the propane tank on the grill was empty. I was called back within 5-10 minutes and given the lock code with no issues. It’s a lot of house which was nice. We enjoyed the pool table, games, pool, hot tub and theater room. Some of the furnishings in the home could definitely use some updating but over all, I am pleased with what we experienced for what we paid.

Rating Details: The property manager was somewhat unhelpful. The vacation rental was somewhat dirty. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Used bandaids (plural) were left surrounding the pool prior to our check in. The heater on our pool broke on Tuesday night of a Saturday-saturday rental. I called this in at 9PM after a full day of Dollywood. Valerie with bear tracts had a tone I did not care for, speaking snarkily about my desire to go to bed at 9:30 rather than wait for her maintenance man to flip a breaker. Rude and disrespectful- shame on you, Valerie.The maintenance man told me we would hear from bear tracts the next day regarding the pool heater replacement. We never heard back and so the pool was only usable half our stay. Other things like the place needs new flooring NOW. My elderly mother was with on the trip, and the LVPlanks are peeling up everywhere and creating a a trip/fall hazard, especially when using a walker. Overall this place could be great if it was given some attention- and if they hired better customer service employees - looking at you, Valerie.