Clean and fit our family well. The pool and other condo amenities were lovely.

Loved the hot jacuzzi for after a day of diving and touring the island. While the beach is down the driveway and across the street, its not far at all. Beautiful little beach. Lived all the amenities of the property: refrigerator, microwave, TV's in all rooms, A/C was nuce and cool.

People who have stayed at White Sands Village assume there will be a covered parking space. Because this unit is next to a stairway there is not a covered space and I think this needs to be in the description of the unit.

Property - 10 out of 10.Customer service - 1/10First the property. Looks exactly like the pictures. Conveniently located. Ocean right across the street to explore.Property is good location to get to downtown Kona or go south. We mainly stayed on the Kona side of the island and all our adventures were a short drive.The property was very nice. Rooms were decent size, everything you need to cook. Pool and hot tub were a nice way to end the day.Now the bad. A week before we arrived, the AC unit went out. We got a message and were told there is a portable AC units and fans. No option of cancelling or getting a different room on the property.When we got there, it was very humid due to the storms. And bad air because of the volcano eruption. Wife an daughter were having respiratory issues due to this and the way to fix it is a dry, air conditioned or dehumidified room. We asked if we could pay for the nights we stayed there and get a refund for the rest and find another place to stay. We were told it’s not their fault people are “allergic to the air.” And they would check on a dehumidifier but we never heard back on that.It was miserable without AC. The portable unit worked good for the master bedroom (where they put it) but who hangs out in the master bedroom? Every other room was too hot and nobody in the rooms for a good nights sleep.Property was awesome if AC works. Customer service is terrible. They just want your