Our stay at Hayman was wonderful. Great facilities, friendly staff, stunning and peaceful surroundings. Pools are amazing. Day spa was heaven. Breakfast was plentiful and had a great variety of good quality options. The dining under the stars experience was amazing. We truly felt like we were in paradise and were well looked after from every aspect.

The bed was very soft with not much support.

Location, the staff are very friendly and helpful, not too crowded.

Not a lot to do on the island and the day trips were grossly overpriced. The same day trips were a third of the price from Hamilton Island or Airlie Beach and we were closer. The meals were just average at hatted prices. I work in Sydney city and go to nice restaurants with fabulous award winning food in ambient dining halls at a slither of the price. The spa was prob the most disappointing, after collectively spending >$1000 expecting the best experience for a treatment not exceeding 90 mins, It was very average, there was no technique or formal training, the young ladies were sweet but no understanding of the muscles or pressure points, it was just swirling around aimlessly with random squeezing and rubbing of oils. I feel for the staff perhaps formal technique and training could help them. I can see they want to be good but my young daughter gives better massage while sitting on the lounge at home watching tv. The staff at hotel were very lovely, if not brilliant at customer service, however the quality of food and spa training just really let it down. I was expecting a luxury experience, but I’ve had better food and treatments at 4star Mercure and even then they have saunas and steam rooms and more onsite inclusive activities. We still had a nice relaxing time but sadly isn’t value for money.

Spacious rooms and beautiful place

terrible service… coffee took forever to come at breakfast, endless time to get food, beach towels only came to the pool mid morning… worst client orientation I have seen in an hotel of this type. really ruined the experience

Breakfast fantastic by the beach

The restaurants food/service was average. For a 5 star resort this is concerning considering the cost.

It is a beautiful property, the pools and beach are stunning. The room was luxurious. Staff were very friendly and welcoming. Good breakfast.

The choices of restaurants were limited and the menus were limited as well. The quality of the food was a bit hit and miss especially at Amici. Lunch was the biggest problem with limited choice and very expensive. When paying so much for accomodation I would expect that the restaurants would provide high quality food and choices. The seafood buffet was great.

Breakfast was good and the staff were lovely. Lovely location. Room choice was good but the deck was in need of repair! As was the mouldy awning.

Our Bags were lost on the first day. Our bathroom didn't work on the second day! The food was dire. Certainly not 5 Star! Nowhere to go in the evening as the bar closed at 7pm..!!! The App you had to download was unreliable and didn't work properly. It didn't store your information. Hence very little customer service. You had to book everything before you even got to the Island as there was only 2 restaurants available at anyone time. There was an issue everyday we were there. It was a total disappointment.

Spacious room, good facilities, excellent food, plenty of activities, great location

Difficult booking dinners and unorganised, trying to upsell products in the spa when already refusing, picnic lunch for whitehaven tour was stingy and for kids.

Good. Variety!

Meals out of proportion expensive for ‘normal’ meals