Hotel Indigo Lima Miraflores by IHG

The rooms are brand-new, impeccably clean, spacious for two, and feature a great location and a pleasant street view. The staff showed moving human empathy during my illness, with highlights including the team preparing a custom late-night meal and the genuine care from waitress Brigitte, the night receptionist and Maria. The breakfast and dinners are spectacular, although my health prevented me from fully enjoying them.

Information during check-in lacked clarity regarding the location and confusing access to the breakfast area in the adjacent hotel. We were not informed upon arrival that we could use the other hotel's facilities, such as the pool, which we only discovered on our final day. The lack of these basic directions at the start of the stay meant we missed the chance to relax by the pool.

The rooms are brand-new, impeccably clean, spacious for two, and feature a great location and a pleasant street view. The staff showed moving human empathy during my illness, with highlights including the team preparing a custom late-night meal and the genuine care from waitress Brigitte, the night receptionist and Maria. The breakfast and dinners are spectacular, although my health prevented me from fully enjoying them.

Information during check-in lacked clarity regarding the location and confusing access to the breakfast area in the adjacent hotel. We were not informed upon arrival that we could use the other hotel's facilities, such as the pool, which we only discovered on our final day. The lack of these basic directions at the start of the stay meant we missed the chance to relax by the pool.

The staff were exceptionally helpful! My partner’s case didn’t arrive and the hotel won’t over and above with their efforts to help us. Highly recommend!!

We really liked the bed and the cushions. I am usually not pointing that out but we slept very well maybe also because we were exhausted from our trip to machuu pichu and Cusco.

It all started that we did not have breakfast included which i initially I thought I would have as booking level 3 VIP automatically. Anyways that was not the problem I just wanted to share that the room was dirty see pictures. They did not even offered us a free breakfast or anything . They just sent someone to clean which is fine but since we just arrived it was completely inappropriate. We would have need to leave the room for 1 hour. In addition to that we wanted to do SPA nothing was available. It can happen but the cherry on the cake was that the pool which you can see on the website and on booking is part of the Intercontinental hotel which has a partnership. We founded very impudent to advertise that from an other hotel. We had to goo through three lobbies and an outdoor area to reach the elevator for going up to the pool. This was just very inconvenient. Anyways I picked that hotel because I read all good reviews and feedback. It might be our fault and also a mistake from our side but for the price and for a 5 star it was not worth it and quality price was very overpriced. I can highly recommend to pick the Ibtercontiental or a different hotel. I am usually not a person to leave bad reviews if not necessarily but we were very disappointed and angry Hof how we got treated and how they advertised themselves.