Holiday Inn Express & Suites Pittsfield-Lenox-Berkshires by IHG

Most comfortable hotel bed I've ever slept in

Nice hotel for the price suggested. Breakfast is not for everyone taste but OK if you are hungry.

I spilled an ENTIRE cup of cocoa I was making for my niece. The clerk on was a very kind, friendly young man named Paul. I have worked as a chef for 30 years, the cocoa went EVERYWHERE. He got a mop bucket , I started cleaning my mess up I just know what its like to walk into a mess!! Left by someone else. Paul said "you dont have to finish, ill do it no problem. He was a VERY kind young man. And he was helpful & he cleaned up the rest of the spill. I think your LUCKY to have such kind helpful employees. Just a side note. The hot tub was wayyy hotter then the thermometer( I think). It was unbearable to sit in it for more then a few minutes. And I LOVE being WARM, but everyone around( 3 others came in to use it but could not sit in it for more then a few seconds. Maybe lower it a bit now that winter is GONE!! Also housekeeping was knocking at our door before it was even 11 am!! Were literally just finishing packing up, and shes knocking. I travel extensively. I know check out is 11am. Unless your in vegas snd pay 30$ for a late check out. Beautiful , clean awesome staff(Paul). Clean!! Well be back!

Very clean room the staff were very pleasant. The breakfast was pretty decent. The only issue we had was parking that didn’t seem to be enough spots for the hotel when we came back from a concert at Tanglewood. Every spot at the hotel was taken. Luckily somebody left otherwise the place was great.