The apartment was large and spacious, and the location was great.

Our apartment had a private elevator, if this was on the instructions manual it would have saved us 3 hours of waiting to enter as the front door was inaccessible because the cleaner had used the deadlock which we did not have a key. The staff where very slow to provide us with this information and we got it by chance cause someone else was on the phone with another similar problem. Also the blinds for the bathroom are completely transparent with the lights on at night and it is within view of the adjacent apartment.

The apartment is beautiful. Rooms are spacious and lightly. The kitchen is well equipped. Really enjoyable stay. Location is perfect, just behind the cathedral. We had 1 full day of heavy rain so we had to spend some time in the apartment and we really enjoyed it. Collection of the keys is easy if you have the information sent by the managing company at hands.

I cannot remember anything I did not like. Parking is not easy in that area, better to find a place outside the centrum, walking distance of 5 minutes from the apartment.

Air conditioning worked great, extremely spacious, enough privacy for everyone, clean, and great location!

Horrible communication about getting into the apartment (and never replied to a question 2 weeks prior to our stay until the day before our arrival). We got a link prior to our arrival on that day, but the link was removed before 3:00 when we were told we could arrive. We sent messages through booking.com and got NO COMMUNICATION about getting the link reset. Fortunately we called booking.com and they were able to resend an email with the link provided to get into the apartment. We checked out 2 days ago and still have not got any communication from the owners through booking.com. The WiFi only works in the living room/common area. There is nowhere to put a suitcase except on the floor. Towels for the kitchen were not provided, so we used bath towels. We had the bare minimum amount of toilet paper for 3 bathrooms. It would be nice to have extra keys or another way to enter since there were 5 of us and we were not always together.

There was no one available to help us on arrival. The instructions were not clear and no one was available by phone. It took us 1 hours to get in late at night. We saw other guests of Wonderful Italy having the same issues during our stay.

Better availability to help get into the property and resolve the heater being on.