Trisan Resident Hotel

I thought the property was very beautiful and peaceful. There was good security so I always felt safe. The room was very tidy and well designed. There was a nice TV. I also appreciated that there was a gym. Staff was always very friendly.

They sometimes host public events that can be loud if you’re located near the door. Also this is more of a personal preference and very minor but I didn’t like the scent of the shampoo, conditioner, etc.

Excellent location, friendly staff, comfortable room.

Nothing worth mentioning

Amazing staff, amazingly clean, location at the heart of Kilimani with lots of restaurants and options to go out. The on-site restaurant has the most amazing Indian chef who will out-do any restaurant in Mumbai or Delhi. Room was very comfortable, bathroom worked great and my terrace was very quiet. Best experience you could hope for when you're not breaking the bank on a five-star

The decor was very tasteful and stylish -- basically an African motif. The restaurant food was generally delicious. However, one night my wife complained that her chicken was underdone. The staff were very friendly.

When I made our reservation, I specifically chose an option that said "Good breakfast included", even though, for our four- night stay, it was about $15.50 in U. S. dollars more expensive. When we checked in, the desk clerk said that breakfast was not included. I mistakenly thought he said "breakfast was included" because that is what I expected to hear. Later on, when were charged for breakfast, I complained to the same desk clerk that we paid to have breakfast included but were nevertheless still charged for it. Complaining did no good. We still had to pay for breakfast. Now, the hotel has eliminated the options to choose to not have breakfast included. All of the reservations options say that breakfast is included. Our room did not have a mosquito net. It wasn't as if a net wasn't needed. We killed ten mosquitoes during our stay, and my wife got bitten. The walls of the rooms are thin. The hotel is undergoing some construction. During the day, guests are sometimes subjected to the sounds of loud hammering or drilling. If someone in the next room, or in the corridor adjacent to the room, is talking, you can hear it. Finally, it was somewhat hard to lock the door to the room from the outside.