Great place for my full family to unwind

This was a beautiful new home with a lot of room for a large group of people. Being a new home, there were a few kinks to work out, but the hosts were very responsive and immediately sent someone over whenever there was an issue. Excellent customer service! Would definitely stay again!

The house has potential but fell short of expectations.The listing advertised a “large heated pool” with “no hidden fees,” but the pool was small, dirty, and had a low water level upon arrival.After a wind storm, it became unusable and took two days to be cleaned and refilled. Once cleaned, we asked about heating since the pool only gets a few hours of sun and stayed in the mid-60s.We were then told heating was an additional 50/day, which contradicted the listing.Communication from the host was inconsistent, and despite repeated assurances that maintenance was coming, the pool was never heated during our stay.We booked this home largely for the pool since our kids spend most of their time swimming when we’re back from ATVing and golfing, but they were barely able to use it because it was too cold.There were also several maintenance issues on arrival: the ice maker, fridge water dispenser, and main oven didn’t work, along with other items around the house.We ended up replacing batteries ourselves to get things functioning.The grill was also far too small for a house of this size, which made the oven issue even more frustrating.When renting a home, the expectation is that it matches the listing and everything works properly.Unfortunately, that was not our experience.We stay in rentals often; this is the first negative review we’ve had to leave.The house is very spacious and has great games for the kids. With better management and advertising the house could be great.