En general todo el hotel excelente, no imaginé este hotel en Tepoztlán y me sorprendió.

En el check in piden una tarjeta y lo senti muy obligatorio y he tenido malas experiencias con eso por eso no acepte.

Food was amazing was delicious the drinks ,breakfast was awesome excellent service and fresh

I had no comments because everyone was so professional and polite.just one thing the wifi connection was bad

This was truly a magical place. Full of comfortable spots to relax on the grounds, lovely gardens, a beautiful room with a view of the pool, the town of Tepoztlan, and mountains all around. At night, the twinkling lights of Mexico City can be seen. The bed was so comfortable, a great jacuzzi tub amd shower. The breakfast was very good with a choice of included items. We ate dinner and lunch here as well on a couple of the days The staff here truly understand service and are always so friendly and helpful. We can’t wait to return!

Nothing! Everything was wonderful

lovely hotel , garden and pool and delightful view. nice to have the service at the pool, and the staff were good. breakfast good

the spa bath worked well but there was no hot water in the shower

The food, the location and the service was excellent.

Beautiful hotel with art and sculptures. Staff very helpful. When we complained about the noise in room 8, we were moved to another room the very next morning. Staff were great. The location is great too. Can walk into the main town easily. Food delicious. And the temaczal is wonderful. Pool lovely, we had it to ourselves as we were off-season.

we arrived early. There was no welcome drink and we felt a bit abandoned, not really knowing what to do with ourselves. We ordered some drinks and played pool and the room was ready 4 hours later, at exactly 3pm which is exactly the check in time We wondered if it couldn't have been ready earlier for us. It wasn't busy in the hotel. Room 8 was too noisy - it is directly next to the kitchen and laundry, and the staff sit underneath the terrace. We were moved to a smaller, quieter room, and also the church bells weren't so noisy all night in room 5. The pool table which we enjoyed when we arrived disappeared - that was a pity.

The hotel has an absolutely beautiful location on the hillside in Tzepotlan. Total joy to wake up to that view everyday! The breakfast was really delicious - good range of options and even more choice to go a la carte. We had the best few days here relaxing. It couldn’t have been more perfect.

Breakfast was excellent. Spectacular views, beautiful, well kept grounds. Service was excellent.