Parking & Onsite Retail | Steps from Metro RL | Washington DC

The room was clean and like advertised. Walking distance to metro. Would stay here again.

Anytime i reached out for something they took care of it right away. I will say the interactions we had with the housekeeping staff in the halls and elevators were not pleasent. They were rude and impatient. But overall our stay was amazing. The view and near by stores and restaurants was perfect.

Love the security of main building entry with a concierge room entry.

Everything was lovely at Revel, only because Patrice was so accommodating, responsive and helpful during our stay. Less can be said for the billing department. We had to move units because of water coming up through the floors from a broken pipe. We waited most of the day to find out if they had another unit we could move to. They only had a ADA unit which wasn’t practical for us at all. Patrice had no say in anything, had to wait on billing dept. Decisions weren’t quick.Also, the communication with billing while trying to extend our stay wasn’t good at all. They couldn’t give us the same rate we had the prior two weeks, nor would they discount our extended stay from what we went through with the move. Billing said they would call me back after inquiring, they never did. Disappointing, we won’t rent from Global/Churchill again. Poor customer service.