Adorable place to stay in the heart of Florence. Great location and our host was great with communication.

Super convenient…in the middle of Florence. Great air conditioner, washer & drying rack great for extended stays.

The location is excellent! The apartment is comfortable and spacious and mostly as pictured. We appreciated the washing machine and drying rack. Plan to bring/acquire your own conditioner and laundry detergent. There is normal street noise; the twin bedroom is quieter.The stairs to the apartment are very steep; they may not work for everyone. As mentioned in other reviews, communication regarding check-in could be improved. We never received confirmation we could check-in early so planned to check in at 3p. A little before 2p we were told a colleague was at the property. We were a block away so walked over. We were then told the colleague left and would be back in 45 min; there was a suggestion to go get a bite to eat, so we did. Mid-meal, we were messaged the colleague was at the apartment so several in our party rushed over so as to not miss her again.Overall this was a good value and fit for our family of four.

The good: the location is amazing. Close walking to everything. The beds and bedding were super comfortable. Loved having a washing machine. Unfortunately, the hose broke and water flooded the living room, but the host was very responsive and sent someone to clean it up and fix the hose very quickly. The bad: the description describes heat. When we arrived it was 34-40 degrees Fahrenheit outside. There were small furnaces under the windows which were very slow to warm the home. There was split AC/heat units in each room but disconnected and when asked told they are not for heat. It was 57 inside when we went to sleep, and over our stay it never got warmer than 65. The shower cycled between hot and cold water every couple min. Not a big deal but to be aware: there was mold in the shower. A few either nonfunctioning lights or light bulbs out. Only 1 pillow per person. I messaged prior to our stay and the day before our stay asking if it was possible to check in early since our train arrived at noon. Not approved and told to hold luggage at train station. Because of this we planned a long lunch while we waited for 3pm check in time. In the middle of lunch around 1:30, I get a message to meet earlier for check in. That was no longer an option, but could have planned for that with better communication and more heads up. I arrived at the home at 3pm. The manager was at another location checking people in. He arrived around 3:20.See home rules in attach pic-not in description