Clean, AC, good location. Big beds very comfortable but the kids ones not so much

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Close to all the southern beaches. Great property with everything you would need away from home. Nice pots and pans and washer and dryer. Big beds were very comfortable but the kids ones not so much.

Property was clean except for some minor carpet stains on the steps leading upstairs. The kitchen is well stocked with dishes, pots, pans and utensils. The air conditioning is not great. There is only one thermostat and it's located on the first floor. As a result, the upstairs gets much hotter than downstairs. There are ceiling fans in the loft and the bedroom upstairs to help cool things down but they aren't sufficient when it's warm outside. The HVAC system is also somewhat noisy. My 20 year old son said the single beds in the loft were not very comfortable. They are probably fine for kids but adults may not enjoy sleeping on them. The furniture in the living room is adequate but not really suited for hanging out and watching TV for an extended period of time. The lanai is definitely on the smaller side so don't expect a family of four to be able to hang out there. Having a dedicated garage space was nice and convenient but it is a tight fit if you're driving an SUV. The overall property in nice and well kept.

Based on other reviews, many guests appear to rate this property as exceptional and specifically mention the cleanliness. Unfortunately, I would disagree with that level of rating. While the condo itself has good bones and amenities, the overall cleanliness and upkeep fell short of expectations. The carpeting throughout the unit was stained. The stairs looked like they had not been vacuumed recently, and there was visible dust buildup on vents and decorative trees, all of which contributed to the unit feeling less clean overall.Additionally, much of the furniture and beach equipment provided was very worn. The dining chairs had visible stains and the living room furniture had noticeable wear that suggested they are in need of updating or replacement. The beach chairs and umbrella also had torn carrying straps and broken framing.Kauai itself was wonderful, and the overall Pili Mai property is conveniently located and well maintained. We enjoyed using the pool and hot tub, both of which were very nice. The unit itself has a lot of potential, but the level of care and maintenance did not match the reviews, and offering damaged or broken amenities felt misleading.We chose not to raise complaints with the property manager during our stay because we were concerned about potential retaliation or tension during our visit but as a vacationer who relies on other customers' reviews, I must be honest in my review.