Rating Details: The property manager was more than helpful. The vacation rental was very clean. I was more than happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We initially had a disaster with Air BnB on our arrival in Manhattan. USA Stays came to our rescue and I have to say they went out of their way to help us out. Their friendly empathetic and even enthusiastic way they treated us and our stay was outstanding. Darren was in Aussie wording "A top bloke!!" He found us an apartment when we weren't happy with the standard of the first and this apartment in East 28th st was our saving! It was on the 4th floor so stairs to walk up n down every day and carry our 20kg suitcases up also. If you have difficulty with thatthen tthis place is not for you. The apartment was clean and for New York standards was very good. Small bedrooms, and admittedly not much space to put suitcases but was adequate. Bathroom was of high standard, kitchen tiny and no bench space but we managed to cook breakfast every day. If I might suggest as we have stayed in many different style accommodations around the world, the little extra things really count. EG,extra toilet rolls,a box of tissues, hand soap,detergent to wash dishes, a clean dish sponge for every new set of guests, good quality linen and washed bedding every time a new guest stays, thui is extremely important for hygiene. A clothes airer to put wet washing out to dry, an iron would have been terrific. We had a conference 2 days running and not one laundry around had an iron facility. Complimentary tea and coffee.. etc...another suggestion would be to toss out the old air coolers that are taking up space in the bedrooms on the floor.. very unattractive indeed! This may certainly provide you with a very high standard of accommodation and your company will get excellent reviews and word of mouth referrals. We thoroughly enjoyed our New York stay and would recommend thus apartment if you like the bustle and noise of the Kips Bay Area. Personally if I stayed in New York again it would be Upper East or Brooklyn Heights(quieter big streets trees and very stylish vibe).