Hotel Lavanda Merida

No breaky good location

Great location very helpful staff stylish budget hotel a short walk from everything. Good aircon .Nice pool.

Everything was great.

The staff dealt with the problem quickly. Although they didn't speak much English and I didn't speak much Spanish they used a translation program on the internet. They were most adaptive . I truly enjoyed my stay. The location was close to the San Juan Park and not far from the Independence Square. I really did enjoy the architecture and features of the building- the columns, pillars, paintings and tile work. I appreciated the bright colors, it was easy to find my building from the square, it was bright purple!. The staff arranged a taxi for me at 4:30 am and it was 15 minutes early.

My room to start with had mold on the bathroom walls. Once I made the statement that I could not stay in it, I was upgraded to a lovely room that was huge, twice the size and no mold. The second bathroom had no mold.

The location was wonderful, and the staff waa great. The issue is upper management

Upper management needs to staff the property better. Instead of leaving staff by themselves through the night, with no one to releave them in case of an emergency. There was also no covers on the beds, only thin sheets, with the beds right in front of the minisplit! No courtesy waters, and the doors would all squeak. We rented 6 rooms. All the doors squeaked. I rented the rooms specifically for the greater family room which had a separate room, and we were not given that room, nor were we told we would not be given the room at check in. I called twice to make sure that would be our room. No refunds either, the only reason they hurried to give us the room was because I kept insisting on it. We will not be recommending this hotel. It was beautiful, the location was great, the people friendly, but management needs to get it together