Rivers Hotel

The gentleman on reception was very helpful indeed. Warm and friendly. He is an asset to the hotel. The river views are gorgous and, overall, bathroom issue aside, the cleanliness and comfort of the room for the price were good. Good communication pre-booking. Location is great if you want to be a little bit out of the centre and if you have a dog. It's a short drive into the city.

So, we stayed exactly a year ago and booked with the same details on the listing this time, and breakfast was included. We had a great stay, hence the return booking. There was no breakfast this time, and the restaurant no longer opens in the morning. In fairness to The Riveralnds, our booking did not state that breakfast was included, and this was my assumption, so it's just to let those who may have visited before know that this is a change. I can't and don't hold The Riverlands responsible for that. If you are taking a dog, even if this is specified on your booking search, be aware that they are welcome, but you will be charged extra when you arrive to check in. We had been advised via the chat ahead of arrival but I suspect only because I'd opened a chat ahead of arrival. Again, just for advice. The reason for the poor rating for cleanliness and the bathroom - a used female sanitary product in the bin and blood down the side of the bin. Ew. Health issue, not just cleanliness. I had to stress that as I'm in a chemically induced menopause due to a hormone receptive cancer, it was certainly not mine!

The location was perfect. Staff were very friendly. Very clean.

The shower pressure was pretty awful, to be fair. We did book and pay for breakfast, on all three rooms we had booked, but on arrival, we were told they don't do breakfast or any food. This was disappointing. No refund was offered for the breakfast we paid for.

The staff were incredibly attentive and helped us with any queries. Price included parking, which was good value for money. Had an excellent stay and right by the river so you can go for a lovely walk along there. Plenty of space in the rooms and good facilities.

The hotel bar shut quite early and we had to return to our room when we were playing cards. This was also on a Saturday night so slightly odd that it shut at 10.

The price was ok

There was a lot of noise from other guests in the other rooms and strong smells of cigarettes in the corridors.