We had a really lovely stay here. The place is very comfortable and genuinely feels like a home away from home. Hatem and Anwar were both so kind, friendly, and helpful with anything we needed. They made us feel very welcome and treated us like family. The villa was clean, tidy, and exactly as shown in the photos. Everything was just as we expected, with no surprises. We really enjoyed our stay and would happily come back again. Highly recommended!

Relaxation comfortable cleanses good hospitality and cooperation from hatem

Nothing

I really enjoyed my stay here Ali, Thomas and Anwar really helped me and my mum settle in comfortably. The property is very spacious and clean. Will be back & would highly recommend!

Location is okay. Close to Cairo Festival City, but still need a taxi to get there.

My experience with this hotel was unfortunately very disappointing, particularly because of the way the staff handled a basic billing issue. After completing my stay, I requested a proper tax invoice for my accommodation expenses. However, the staff responsible for handling this matter were extremely slow and unresponsive. Despite several follow-ups, my requests were repeatedly ignored or left without a clear response. The lack of responsibility and willingness to resolve the issue made what should have been a simple request unnecessarily difficult and time-consuming. More importantly, the billing documents provided by the hotel did not meet my requirements for a proper tax invoice. I also experienced the same issue with reservations made through different booking channels, including Booking.com and the hotel’s own website. Regardless of how the reservation was made, I expected the hotel to provide appropriate and compliant tax documentation for the accommodation service that I had already paid for. I believe handling guests’ legitimate requests, especially regarding billing and tax documentation, is a basic responsibility of any professional hotel. Unfortunately, the staff’s attitude and the way this matter was handled seriously affected my overall impression of the hotel. I would strongly recommend that management improve staff responsiveness, accountability, and especially the hotel’s invoicing and billing procedures.