voco Antalya - Konyaaltı by IHG

Breakfast was excellent. Nice quiet neighbourhood yet close to beach promenade and amenities.

The hotel is clean, modern, and comfortable. The staff are friendly, and the breakfast is good. The hotel is away from the noise, and combined with the comfortable beds, we got a good night’s rest.

The beach is a 10-minute walk away, and the surrounding area is not the nicest.

Cleanliness & excellent staff

Nothing

Overall, considering that we had to cancel two previous reservations in Antalya due unsatisfactory cleanliness standards, this hotel as our third and last choice was a positive experience. It is relatively new, welcoming, and walking distance from the beach. The front desk staff were very accommodating, especially when our Booking reservation wasn't showing up in their system. Yusef checked us in in a professional and efficient manner and resolved the issue within the same night. The room was clean and had a beautiful view of the city. A member of the staff team that deserves recognition is the male bartender who worked the night shift and went above and beyond to meet our drink and food expectations after a difficult arrival. He is probably the best hiring decision that voco made so far. Besides that any requests we made over the phone were promptly addressed, such as replacement of safe batteries, AC adjustment, bathroom sink drainage, or a simple water request. What we liked the most about the property was the cats entering freely through the door and occupying the reception couches.

The level of English in other departments than Front Desk (such as Food and Beverage) or Housekeeping needs to improve. This is a British hotel company with primarily international clientele, therefore hiring staff that know at least a basic level of English and receive proper Customer Service training should be a mandatory requirement. We had a terrible experience in the restaurant at lunch, where the waitress not only didn't communicate in our language but also did not seem to really care about the consequences of her actions. Despite our strictly vegetarian order, which had been repeated multiple times, she served us soup with meat (instead of lentil). As I haven't consumed ANY meat since age 14, I felt sick for the rest of the day after having eaten it before realizing. She also didn't provide any water, or cutlery, or sharing plates and didn't warn us of the plate cover that was burning hot.