Size, minimalist, internal access garage

Outside grounds were shabby and lawns not mowed, no hot tub as specified, dirty windowsill in lounge, no dishwasher powder

Beautiful Home! Well presented. Master bedroom was Amazing!! Great size for large family or group! Great central location for Redlands. And was great value, for how many guests it sleeps.

However, while the property accommodates a large number of guests. There actually wasn't enough cook ware to cater for this. I had to buy additional cutlery, Fry pan and baking dishes. And while the master upstairs bedroom was luxurious and comfortable. The downstairs bed/mattress was extremely hard, like nothing I've ever come across in my life. Had to buy a blow-up mattress to put on top of existing bed. I also had difficulty confirming booking /access with owner/agent, but maybe that was just a one off??

Very Clean and spacious

1st room bed

The house is modern, clean, and has the potential to be a very good holiday rental. It offers five generously sized bedrooms and three bathrooms. Location was ideal for our group visit.

One of the beds was not fit for use. The mattress was extremely hard and uncomfortable, making it impossible to sleep on. We contacted the host to request an additional mattress topper, but our messages were not responded to. As a result, we had to purchase a topper ourselves for over $100, so that one couple could sleep at all. Even with this additional expense, the bed remained uncomfortable. Other beds were okay but some of the sheets, the corners were ripped and the towels seemed old, stained and well used. In addition, the property was not adequately equipped for a group of ten people, despite being advertised for that capacity. On arrival, there were only two cups, seating for just 4–5 people in the lounge, six dining chairs, and only one tea towel provided. One of the bedrooms doors was only held on by two screws so it was not possible to shut. Prior to our stay, I had contacted the host after reading recent reviews to confirm that the house would be properly equipped, and they replied that it would be. During our stay, further requests for additional cups were again ignored, leaving us no choice but to purchase basic items ourselves to accommodate our group. There was also a maintenance and safety concern: one of the bedroom doors was only hanging by two screws and could not be shut safely. This further affected comfort and privacy during our stay. While the property itself is well presented, the lack of essential amenities, the maintenance issue, and the absence of support or communication from the host significantly impacted our stay and resulted in unexpected out-of-pocket expenses. As a long-standing Booking.com customer, this experience was disappointing. Given the issues encountered and the additional costs incurred, I believe a partial refund would be appropriate unless these matters are addressed for future guests.