HIGHSTAY Maisons - Vintimille

The suite was lovely and it was nice staying somewhere with the features of a hotel but the comforts of an apartment.

We had a wonderful and very comfortable stay. The apartment was beautiful, exceptionally clean, elegant, and tastefully furnished with classy interiors. Everything felt well maintained and refined. The staff were excellent—professional, friendly, and very quick to respond whenever we needed anything. The only minor downside was the location, as we found that getting to many of the main attractions and areas was more convenient by car or taxi rather than on foot. Overall, we really enjoyed our stay and had a great experience.

Nathing

The location of the facility is adjacent to some very noisy bars, some of which entertain guests until the early hour of the morning.

The location and the noise.

New build apartments with beautiful interior design.

A/C heating didn't work during a cold rainy spell in Paris in May, the shower drain was blocked, Bluetooth speaker did not work. I reported these issues to the front desk, who were friendly when I presented requests, but the follow-through of the requests was bad. The shower, A/C and Bluetooth speaker were not fixed before my departure despite apparently sending maintenance to fix the issues whilst I was out. But when I would come back ready to shower and sleep after a long sight-seeing day, the issues were still unresolved. Although the staff are very attentive to requests via their Whatsapp, things did not get fixed. They offered me a bottle of sparkling wine and chocolates to apologize on my final night - I don't drink wine or like chocolate much but kept the chocolates to try to not be rude by rejecting their gift. But the truth is that I paid a lot for a comfortable stay, so some wine and chocolate does not make up for the HOURS I spent trying to get the A/C heating to work late into the night. I was eventually offered portable heaters, which can make the air dry. Those are hours you just never get back on your limited and expensively paid-for overseas vacation. The staff didn't seem to appreciate that part. I also recommend using translation features to translate your requests into French first if you're English speaking. Some of the staff understood English, others got some of the requests wrong, so better to translate your requests into French to ensure nothing gets lost in translation. I think my biggest issue wasn't all of the broken facilities in my room, it was that I would feel gaslit by them saying "Yes it's fixed now", only to step back into the shower and have a pool immeidately forming by your feet throughout the shower. Even now I suspect the hotel might try to respond to my public review with sweet and kind sincere apologies, or worse than that- with excuses/justifications/defenses.