From the moment we booked the accommodation, which was accurately described and pictured on the Expedia site, we had an instant response from the owner, Hamish, through the Expedia messaging platform. Hamish gave us all the details to make our stay comfortable, relaxed and safe. By using the App, we were able to communicate our questions effectively. And, to his credit, Hamish addressed some minor issues we raised during our stay just as quickly. Whilst we travelled by train to Cheltenham for visiting family, it was good to have the private car parking space at the door and knowing they could use it without penalty when we were dropped off after the family funeral, our reason for being in Cheltenham for a few days. The property is located in a prime spot in the town centre. Everything you need for the perfect stay in this beautiful town is within walking distance - restaurants, shops, pubs and cafes all within a leisurely 5 minute stroll. The accommodation was extremely homely and comfortable, decorated an equipped to a very high standard. Had we been staying longer, we would have made full use of the kitchen, dining, utility and outdoor spaces. Ample supplies for the dishwasher, washing machine were supplied, making a simpler shop for the longer term renter - a lovely, well thought out touch. The shower in the family bathroom was spacious with minimal lip, making access easy and trip free. Bedrooms were all comfortable. I would choose to stay here again