Incantevole location, cura e gusto

Central location

It is not an apartment in my view: there is one room, quite small at groundfloor in an ols building and it is quite dark inside, very little space for a chair only, there is no separate kitchen just a kind of counter (bar table) with a very small fridge and a bathroom. I was asked double the value of the city tax which is capped at 5 eur/ day. I was stuck in the apartment because the key did not work anymore and I had to wait for more than 30 min to get out. I have to mention that I did not like the room and I asked for my money back from booking. I have just seen the room and the bathroom and I decided to leave and look for something else. Fortunately the agency/ owner agreed. I appreciate that. However there is no direct contact with the owner and everything is run through an agency.