- locations was amazing - clean - friendly staff

- no elevator - there was times when there was no staff (i.e. during checkout times) - room temperature control was confusing (there was 3 in the room)

Love the rooms, we had the street view and the location is fantastic.

No parking, or very little parking. Have to go to the hotel next door. There is no safe available in the room

There was no breakfast,,Parking at chateau Laurier was inconvenient

The stair and hallway area was a little ragged

Good size room. Had everything we needed. Good location.

Slipped in shower due to lack of grip on bath surface. Plug hole stuck in wash hand basin.

Location, room and the friendliness of the receptionist

There wasn't any housekeeping services and limited parking.

No towels. No staff on site to check in. Pictures did not match the actual room we stayed in

The staff was smiling

On Booking i chose a loft, wide & spacious. I got a room without space. The TV didn’t work. No tech came although I asked twice. The sheets had stains and long blond hair. I changed them myself. The parking had to be paid extra. Frankly the link between Booking and this establishment was impossibly a no go. You should have done your homework. So should I. Last time I use your services though ☹️

Allowed to use the spa and pool at the Concorde was the highlight. Was very quiet on third floor. Quant and has character. Friendly staff.

Price is for location, not the quality. Found it rather expensive for what we got. I upgraded to a superior room online and had to go to front desk to ask if that was the room I was given because I couldn’t imagine a room smaller than that! Also wasn’t told the front door locks and your key cards don’t unlock it, so had to run to the Concorde for help! Very friendly staff there explained that we had to go to the backdoor and even had a picture printed out to show us, so I assume it happens often haha. Extremely icy and dangerous in the back though, that would be my suggestion is to do something abt that!

central location. Very helpful and nice receptionist

N/A

The location is great , the team is very helpful.

The quality wasn’t as expected, the room wasn’t perfectly cleaned.