Great location

Property didn’t honour the breakfast included with Booking .com tho the app shows it … a bit of an inconvenience

Good breakfat buffet. Good supper too. Clean,well maintained site.

Check in was troubled finding my confirmation for the stay They claimed a name issue.

Comfy beds, great view from #719, fantastic location. Convenient all-enclosed access to parking garage, shops & restaurants. Some folks had breakfast provided. We didn’t. Not sure what the magic words were. Buffet was definitely not worth $20!!! Room Definitely not worth almost $900 for 2 nights: The bathroom in unit 719 was subpar. Black (mold) around the tired-looking bathtub, the shower head had its own mind on how it liked to spray, the tub wouldn’t drain properly so you ended up standing ankle deep in your own filthy water. No exhaust fan in bathroom left it feeling constantly damp & humid. The shower curtain was filthy and stained. Paint and wallpaper peeling. Overall did not feel clean even after taking a shower. Pool was in a very warm, located non well-ventilated room that reeked of chlorine, and you had to go through it to get to the uninspired gym. Ad for hotel showed pay-per-view movies: that was non existent. Good thing we brought laptops to access streaming services. Had to watch TV independently from each other. Door lock stopped working randomly. Daughter couldn’t open door from inside, I couldn’t open door from outside. Took about 20 minutes for guy to get there & use his manual key. Hotel needs more luggage trolleys! A/c was hit or miss - couldn’t get the fan to stay on to circulate air. No windows that open so air felt very ‘canned’, humidity streaks on double-panes windows. Had a few asthma attacks :-(

The bathroom in unit 719 was subpar. Black (mold) around the tired-looking bathtub, the shower head had its own mind on how it like to spray, the tub wouldn’t drain properly so you ended up standing ankle deep in your own filthy water. No exhaust fan in bathroom left it feeling constantly damp & humid. Pool was in a very warm, non well-ventilated room, and you had to go through it to get to the uninspired gym. Ad for hotel showed pay-per-view movies: that was non existent. Good thing we brought laptops to access streaming services. Had to watch TV independently from each other. Door lock stopped working randomly. Daughter couldn’t open door from inside, I couldn’t open door from outside. Took about 20 minutes for guy to get there & use his manual key. Hotel needs more luggage trolleys! A/c Was hit or miss - couldn’t get the fan to stay on in order to circulate the air. Windows didn’t open so the air felt ‘canned’, humidity streaks on double-paned windows.

We liked the size of the room. The bed king size bed was comfy and clean and the location was very convenient.

Mutiple walls and doorframes had stains on them. Parts of the wallpaper in the room was peeling off the wall. The main large window shelf was smashed open. Mutiple things were really shotty in the washroom! Wallpaper, tub was tiny. Water pressure wasn't good at all.

Location

The view of the harbour was great!

The room was dirty. Not my first time staying there and finding that. Pool heater was broken, water was freezing and they didn’t let us know when we checked in. Not a lot of pride of place for a Hilton.

It's been a long time since I stayed at such a terrible hotel! The smell is really bad, like a musty odor. Nobody replaced the shampoo when it ran out, and it takes a minute for hot water to come out of the faucet. The heating system at night is so noisy it's like a haunted house! I spent 10 minutes trying to get the free Wi-Fi to work, but had to use my own hotspot in the end! And to top it off, they charge $280 a night and don't even include free breakfast! The towels are as stiff as boards! My only question is, has the hotel management died or something? Why haven't they been fired?! To be honest, it's a joke that a hotel like this charges $280 a night! I suggest Hilton Group clean up their management!

It's been a long time since I stayed at such a terrible hotel! The smell is really bad, like a musty odor. Nobody replaced the shampoo when it ran out, and it takes a minute for hot water to come out of the faucet. The heating system at night is so noisy it's like a haunted house! I spent 10 minutes trying to get the free Wi-Fi to work, but had to use my own hotspot in the end! And to top it off, they charge $280 a night and don't even include free breakfast! The towels are as stiff as boards! My only question is, has the hotel management died or something? Why haven't they been fired?! To be honest, it's a joke that a hotel like this charges $280 a night! I suggest Hilton Group clean up their management!

Location

Room was like a 1970s bedside with old damaged furniture. Not good.

convenient

room had a huge tear in headboard

Breakfast was good

Nothing i didnt really like

The meal we ate at the restaurant was excellent.

Restaurant decor and furniture felt old and run down.

The hotel is very nice. We had an ocean view room, so nice and bright and a great view of the harbour.

Nothing

location was superb, nearby food venues - outstanding, short walk to downtown area and nightlife. Accomodations slightly outdated but room was clean and comfortable, relatively quiet and not overly busy. Only issue would of been parking and a bit of confusion as to how to get back to Hotel lobby. Better signage would help.

Breakfast should of been provided as an incentive to eat in the Hotel, we found a breakfast location within 3 blocks of the Hotel, was not overly inconvenient and worth the walk. Sunday is very Quiet

location

no towels in the room