Barbara at the front desk was super helpful. We were in St. Jerome to cycle on the Ptit Du Nord and she provided lots of information on that plus local restaurants and taxis. The morning breakfast was takeaway but very nice including quiche and gourmet muffins. Not the usual cheap continental fare.

The fridge hadn't been plugged in so we had to pull it out and crawl into the cabinetry to mess with a load of cords and plugs to get it going.

Location was convenient. Staff were very friendly.

The restaurant was not open for breakfast for 3 of the days that we were there. While the hotel did provide a boxed breakfast for pick up on those days, that arrangement poses challenges for people with special diets like us. We planned on the restaurant being available and the breakfast included (as that is how the hotel was advertised). Given the breakfast arrangement, it would have been nice to have a microwave in the room.

Nice big room that was very clean. Gare 422 attached which was good for dinner

No facility to have any breakfast whatsoever before 7.00 despite having paid for it. Only 3 coffee pods for the two of us, although they did provide more when we asked for them.

I find it odd that there is no body to help with your luggage and no elevator. No body informed me before my stay that the pool was closed. The room was clean, everything was working fine but why there is only one ice machine and on the second floor. No elevator. Good luck to anyone with their luggage. I was alone and pregnant, the lady at the front desk offered her help but I felt bad. I shouldn't feel bad, somebody should be there to help with luggage. The included breakfast were delicious and everyone who was there was nice. But poor management otherwise there would be an elevator or someone to help with luggage.

Friendly staff and very comfortable and clean room.

Pool unfortunately closed the day we arrived. Air-conditioner was loud whilst it was on. There was no Best Western signage from the road so it was difficult from the road to figure out you were at the Best Western itself.

Clean, friendly staff.

All good.

restaurant was great and beds were comfortable.

Pool rundown. exchange rate was 1-1 never exchange money here.

easy check in, good sized room

loved the outdoor pool and restaurant.

Beds were very comfortable

Restaurant was closed 2 days during our stay

Nice breakfast and good location for our Petit Train Du Nord bike ride. Rooms were clean and spacious.

Staff initially said they do not store luggage for guests which we found very odd. They did end up storing it for us. We were also double charged and but that did get refunded after a few days.