The first time was an amazing stay

The staff was very disorganized, and the room was dirty and the water was cold to take a shower The room smelled really bad. I got charged when I arrived and then the morning when I was leaving they said you haven't paid your card was blocked why now

Location to Texas State

Terrible smell in hallways & room, Elevator was tiny & creaky, Shower/ tub had rusty all around edges, bathroom doesn’t have vent to get steam out of bathroom so room stayed damp, breakfast was limited, reception desk unfriendly.

Staff was nice, bed was comfortable & plenty of hot water for showers

The carpet in our room was Disgusting! Had to wear shoes at all times because the carpet was so dirty your feet would stick to it. There was a horrible sewage-like odor in the hallway of both 2nd & 3rd floors. The spout in bathtub was barely hanging on to the wall

This was a horrible experience! I booked for 3 nights and got “kicked” out because they said I only booked 1 night. they packed up my stuff and did not include a hearing aid charger.

The staff was great. Very nice front desk person and quick and easy check in process.

the air-conditioning did not work. we had a ceiling fan in our room that also did not work. there were dead bugs in the closet and the shower did not drain.

location

Got there no water due to a pipe burst. Staff said it would be on in a hour to hour 1/2. I called at 8pm still no water. When I called the front desk at 10pm no one would answer the phone. I feel that I deserve half of my money back if not all of it. The staff could have provided updates and called me in advance to getting there.

The room had a funny smell and the shower curtain was too short. We had a huge puddle in the floor.

Room and hotel was very clean and comfortable. I only grabbed a few things to go for breakfast, but very convenient. Would definitely stay again if in area.

Construction in parking lot was a mess. Not sure of plans but not causing alot of problems parking.

the check out day

The room was missing a lamp on the wall, asked front desk to bring a lamp he said no plugs but an alarm clock was plugged in, curtains, vents dirty asked housekeeping to come they said it was too late at 11 am and it was an extra charge… the staff was so just “ready to clock out” I will never stay at this company again! I ended up cleaning my own room they did provide trash bags and brooms for me pictures will be uploaded at 112$ a night i expected a little more

The property itself was just fine. the location at the moment really kinda sucked but that’s because there’s construction going on on the highway directly next to it. Post construction, I’m sure location would be great. There’s a Chillis right behind/next to it that you could walk to for dinner so that’s pretty convenient.

First let me say, this is a budget hotel. Don’t expect to walk into The Bellagio bc that’s not what you’re paying for. Now, having said that, the hotel was fine but they could improve. The employees were absolutely kind and super sweet and accommodating. Huge shout out to the young man that was at the front desk this past weekend. He was always nice and polite and helpful. Didn’t catch his name- sorry! The cons: The building had a weird smell- it was almost like they had just sprayed air freshener over the smell of bad sewage. I only noticed it when I got off the elevator on my floor- not in the lobby at all and I also never went anywhere but the lobby and my floor (third floor) so not sure if it’s all floors or just mine. I found a glove in my bed. That kinda grossed me out but I didn’t complain bc I figured it may have been accidentally left there by housekeeping when making the bed? At least I hope that’s what that was. The bed was fine but don’t expect elite luxury. It was comfy but probably not as comfy as home. There were only 3 pillows on a Queen bed- it was fine for me but if I had been traveling with my husband, we’d have needed another one. When I was packing to leave on last day, I found a men’s sock on the floor under the desk. I didn’t travel with men so that was concerning but didn’t complain bc I chalked it up to maybe the black sock blended in with the carpet and housekeeping didn’t see it? But again, not sure that’s what happened. The room was FREEZING! I turned the heater on but it didn’t seem to ever change the temperature in the room. overall, we felt safe, comfortable and it fit our budget. Just maybe need to pay more attention when cleaning.

Confertable bed

The check out was early

room was clean but had a roach

smell

Close to HWY

Dirty rooms and showers and tubs didn't work properly.

Bed was comfortable. Lots of places to eat right by.

The whole 3rd floor smelled like sewage as soon as I stepped off the elevator. Oh yeah, speaking of the elevator, it felt like it was struggling really bad! Scarry!!! I thought it was gonna give out at any minute. Also, the room smelled like mold.