The staff was very helpful

Ceilinfan didn't work only the light in the bedroom

the staff, room, location and activities…every was great!

clean and in excellent shape. staff was amazing

the room we had was limited hot water and No jets in the tub.

Joining rooms, amenities and location of this property.

Beds need to be upgraded. Very soft/saggy.

The staff was really great.

We had a issue with the bed but the staff was there within minutes of us calling

We ended up in a complex near the main building which we liked. Could walk to it and to miniature golf, etc. Room was old looking but decent size and clean. Everything in the bathroom was in good order and their were lots of towels, soap, etc. TV was easy to work. Bed was slightly soft but okay. Nice to have small stove and refrigerator. Sink was pretty small and no garbage disposal. We were on the third floor but there was an elevator. Putt-putt golf course was well done.

We were first put in a complex at the back of the resort next to construction. We asked for a change and they moved us to another building that was also by construction. We asked to be changed again and this time we got a building that I described above. My wife did not like that a maintenance person opened the door, without knocking or any warning while she was in the room alone. Security told us that was not acceptable and was dealing with the person that did it. We also did not like that we only have free access to wifi for two devices. I complained about this but they said that was the policy. Well, the policy should be changed. We should get free wifi for as many devices as we may need. Also, the fitness room is entirely inadequate. Pool table should be full size.

The suite was just what my family and I were looking for. We stayed 5 nights very quite, easy ascess to parking. The rooms were very clean. The bed was very comfortable, sheets were clean. The pool area was nice and clean and very kid friendly. The game room area was also nice for the kids. We made it late that night around 2 or 3 am and the 24 hour night service is a major plus. We are definitely coming to the location again in fact anytime we are in town.

There are no complaints. House keeping came by daily. The towels were clean the air and heat worked just fine. The hot water was excellent.

Great location!

n/a

The size.

Unclean towels and bedding- all smelled like body oder. uncleaned bathrooms- pee on toilet and poop stains in toilet.. Broken AC unit- got so hot it was unbearable, couldn't sleep woke up soaked in sweat. We were put on the 3rd floor- my mom's handicap and had so much trouble walking up those stairs and to make things worse I have a two year old I had to carry up and down them every single time, and to top all that off someone keyed my car while it sit outside my room on your property. This was by far the worst hotel experience I've ever received and I asked them to help and fix my issues but they did not. I am furious about our experience and the 400$ I wasted on a broken ass hotel room.

location

room not ready at 4 pm front desk young guy not assisting (friendliness not there) stains on sofa sleeper mattress, sofa cushions, loose cabinet, room was at end by mechanical room, sound coming from there, neighbors talking loudly late at night/early morning didn’t help me get any sleep on the sofa

The staff was really nice! Location was great!! Check in was very quick, they were extremely nice. The concierge went above and beyond to help us find good food places. I would love to stay there again, despite the couple issues we had.

there was work being done on the suite above us and it woke us up really early and it was really loud. The heat didn’t work but during the evening 1 day, we were there 3, we were really cold. They came out twice to fix it but it stopped working again the last time. I just didn’t call and bother them again. But I’m not mad, they were really nice and came out quickly to fix it. I just think it was something else wrong with the heating unit.

The lay out of the 2 bedroom Villa

The best are uncomfortable the pull out sofa was more comfortable than the bed they was awesome!!

Great layout comfort everything you need at your fingertips

Jets in tub needed cleaning would use because of the smell

location price

staff not attentive, nail sticking out the carpet , key wasn’t working had to wait on security then identify myself prior to letting us in from the cold .

It was private and had room to relax.

Them badgering us to do a timeshare tour.

Everything the staff were very caring and helpful, the suite was clean and it felt like being at home

The next morning I couldn't get no rest because too much noise from some of your housekeepers

This is a wonderful place to stay. Friendly staff, clean & comfortable rooms. We have stayed here before & look forward to coming back.

pool is great! location is easy to find and get to anyplace around Branson.

needs new mattresses