DoubleTree Suites by Hilton Hotel Boston - Cambridge

Great location, great concept

Nothing

room was clean. most staff were pleasant

we were on the rooftop, the view was great. The service was awful. then the next night the manager heard us talking about it and made an attempt to tell us about the shortage of people and the person we were complaining about does not work upstairs he was just helping. I felt at that point he should of taken care of our bill which was only 2 drinks as we were heading to the show. the couple on the table next to us perked up and said the same. good explanation but didn't do anything for us,

Great location

The property was clean. The property was close to our destinations. There were nice accommodations, but it was open for only for breakfast and dinner.

Let me say I don’t normally give negative feedback but this was deplorable. Two days in advance I let the hotel know that our airline had changed and we will be coming in late.. I gave them the exact time of our arrival. Upon our arrival, the lady at the front desk did not understand the new system that was established by Hilton. Saying welcome to not not Massachusetts, but rather “Tax-sachusetts” Consequently, she deleted my reservation, which was established with bookings that I would pay at my stay. we did not receive the room that I had booked for we actually had booked a River) view room. We ended up with a room that was the most noisiest room that I’ve ever stayed in. Therefore she informed us that we would have to pay for our room upfront in its entirety. That wasn’t the only problem. The problem was in her processing everything she froze our bank account we ended up having to use different banking. Centers in order for us to get into a room mind you that we were standing at the front desk after midnight after I had called the hotel twice on two different days to let them know exactly what was going on. To make matters worse, we were able to purchase a room she gave us our keys, but did not tell us anything about our floor concerning how to operate the card key to get to our floors on the elevators. We had to figure everything out on our own.. we were sorely disappointed in the treatment. The only highlight of our state was the concierge from Hilton, who was kind enough to just nice enough to allow me to receive my Hilton’s reward points..