Hilton Grand Vacations Club Flamingo Las Vegas

Location: perfect for centre strip, staff were incredible, friendly and helpful

Pillows were slightly too soft for my personal preference, I prefer firm. But very minor issue

Close to every thing , very quiet and very comfortable

We love the room and the location of the hotel. They checked in us earlier, so appreciate it. I was worried about the noise from the pool, but it wasn’t that loud as many said. Maybe that because we had a room in the 8th floor.

Nothing

The room was very spacious and clean.

The hotel entrance was not impressive. It felt like we entered through a back alley. Then we came into the lobby where we were greeted nicely but it wasn't the front desk. Then we had to go down to another area and wait in line where one front desk person was dealing with an angry customer and the other front desk person was planning out the itinerary for another customer. Waited in line for 10 minutes to check in at 8pm and I was the first person in the queue. When we checked in the staff confirmed our telephone and email by announcing it out loud for everyone within hearing distance to gear. For safety, it would be better to show us the information and ask if correct. I provided feedback and he accepted graciously. But this would be a good customer service habit to initiate in training. Also, we didn't appreciate the extra marketing (time shares). We had a long day of travel and we just wanted to check in. Last, when booking, it would have appreciated to inform people (before booking) of daily pool party from noon to 6pm. I should have been warned before booking and since i wasn't, I think I should have been granted some sort of discount.