Needed cleaning stayed. Room dusty

great breakfasts

TV

it was close to the highway

it was not clean, it was loud with the neighbours in the other rooms, the Tv didn’t work and the shower was awful

location

location

Nice pool and sauna Very good breakfast

Had an amazing view over the valley. Did room service from the restaurant and the pizza we had was great. The pool had a water slide, hot tub and sauna. All good. The price was very reasonable for the quality.

No complaints for this stay. The hotel is old, but had decent renovations.

The beds could have bin more comfortable

The wifi is great, there was light daily housekeeping, the pool with waterslide, hot tub and sauna is a nice facility and there were always fresh towels at reception. Our room faced across the valley for a great view, and we had easy access to our vehicle. Keurig coffee pods were provided for the room, including decaf. The reception lent us scissors while we needed them for a game. As a side sleeper, I was very happy with the fluffy pillows rather than the flat pancakes we often find at hotels. Hot breakfast was included and had a good variety of options.

The breakfast was meant to be easy for the staff, so they only provide plastic cutlery, paper cups, etc. Just plates are washed. The hot food is clearly frozen and just baked in the oven - like hash browns and canned baked beans, store-bought bulk muffins, eggo waffles. The furniture in the room is very dated, with mismatched chairs and squeaking bed springs. I suspect the toaster in our kitchenette is as old as I am, and I had to go to reception to ask for more spoons and mugs so we would have a set of 4 for the family to eat. Since it was Family day weekend it was quite busy, and we had some noisy skiers partying next door in the evenings as well. It is a bit of a drive down to Golden and then up to Kickinghorse and Dawn Mountain for skiing, but that didn’t bother us.

Restaurant and breakfast

The keys

Friendly staff. Waterside was worth the stay.

Hottub had a leak. Bathroom was small

Was easy to find, friendly staff.Good restaurant.Clean

Liked the view and the property was well maintained.

parking lot access to room

my dinner time was interrupted by a very loud conversation in another language by hotel staff, arguing over something on a phone call conversation

The view from the room. Free breakfast provided. Location is easily accessible. Not much traffic on the main access road. Offers lots of parking space.

Short staffed. Staff was not accommodating, would not even try to work out request and make the guest stay comfortable. They just give an answer its our "policy". The room is not as clean nor updated as I expected. The AC used to heat the room is so noisy. Room sound insulation is poor, could hear people running on the hallway. Facilites is not as clean as it should be.

Not a great area to walk my dog. The room was very “dog friendly” so it felt very clinical and not homey at all. No restaurants/food in walking distance.

Staff was very friendly.

Could hear people going up and down stairs. Bathroom had no fan. Water pressure in shower was low.