The Iron Horse Hotel

The vibe is so cool and unique, we enjoyed so much our stay

Breakfast was very good as was the outdoor patio bar. We really enjoyed the bartenders and the atmosphere. Very friendly and made wonderful cocktails. The parking staff was also very friendly and helpful. The art on all the floors and our room was really interesting and fun. Room was very quiet and the bed was very comfortable.

The front desk staff was a bit somber but efficient.

Location

Had to ask for towel did not restock toilet tissue had to go to the front desk to get tp had to go to desk to towels room was not bused. Dirty glasses etc were let on desk not removed beds were made glasses were not replaced Fan Coil ceiling unit leaked on the bench and floor and into the closet Towels were left in the hallway by someone for two days Not what we expected I have photos I can send

I love the location, the decor, and the closeness to the HD Museum, which is the primary reason for my return to the property. This time I rode my motorcycle all the way from Southern Maryland.

I reserved and paid for the room through Booking.com, and the clerk at the desk asked for my credit card at check-in for incidentals. After checking out the next day and almost back home, I learned that the hotel charged me for the same night's stay on top of booking.com. I called and spoke to someone at the front desk who kept me on hold for 13 minutes while resolving the charge. She came back on the line and said it was reversed. The very next day, it was charged on my card again. I had to file a claim dispute with the CC company, and it's still being investigated. *UPDATE* Management took ownership of the problem, apologized, and resolved it professionally. While the mistake was frustrating, I appreciate the way it was ultimately handled."