The decor and the atmosphere of the establishment. And didn't charge an incidental fee like other hotels do. So I definitely appreciate that. And ot was affordable. So thsnk you will return in April for 2 nights!!

Nothing to add

The location was great.

The parking in the garage, is very confusing and needs to be better communicated as to how the system actually operates. The garage itself is well lit and extremely clean and always spaces available. The fix is in the exiting the garage.

The room was very clean. People were very nice.

Room was smaller than advertised. Wifi was extra. Room had no heavier blanket, and heating unit was loud. Would've moved, but was only one night. $35 to park. Lighting was poor. (Room entryway was long with no light. Since that was where the coat/luggage rack was, I actually used a flashlight.)

The room, pool and front desk staff 😌

cleaning staff, they come to early morning to ask if they can clean the room 😴 when I said early morning is 8:00am

This is my favorite place to stay in Bethesda! Short walk to lots of great restaurants, shops, metro etc! I stay here as a patient at NIH. It’s on shuttle route and great value!

There was a restaurant on the premises

the location

This was my second time staying there and completely different experience. There was one elevator working and took a long time to board. A roach crawled from under the coffee maker...that I would say was the most unpleasant. we did alert staff at the front desk.

Beautiful hotel.

The elevators didn’t work. The parking garage is ridiculously tight for bigger vehicles.

Stylish hotel, comfortable beds, good breakfast and attentive staff.

Elevators weren't working until the last day which was an inconvenience.

We liked the location and value. Rooms were comfortable and it was nice to go downstairs to the bar in the evening.

We found the furniture to be too modern and the chairs VERY LOW for a 6' tall man to sit on. The garbage cans in the room should all have plastic bags in them to handle any hygiene waste or liquids. Breakfast food was a little overcooked.

The overall hotel experience was nice and comfortable. I love the pool on the roof top but I feel there should be drinks and snack served up there.

I didn’t like the parking situation. Paying $50 a day for parking is ridiculous. Also saying breakfast is included and than having to pay for breakfast, I did not like that. The water bottles is the room that were complimentary I also got charged for, I didn’t like that either.

Everything well-organized and seamless, plus over the top friendly service at breakfast.

The locations

Bad customer service, they don’t clean the room even if your are full of trash. No changing towels unless your request. You have to tell them there job to do it for you. Too expensive for there low quality. The parking garage is so bad. I was very unhappy.

The roof top pool was wonderful with beautiful 360 degree views.

The parking was a bit tricky; not easy to navigate an SUV. Also, it’s a city garage so anyone could park there, not just hotel customers.

Location

The elevator was often broken. They screwed up my reservation and sent two men to evict me from my room 2 days before my confirmed leave date. I had my confirmed itinerary. They did not knock but just barged in the room. Fortunately for all I was dressed. Not happy at all with front desk. No concession or free parking for a day. Won’t be going back.

Very nice rooms and staff

The property was clean, nice lobby, and rooms were nice. The gym was nice and had a good amount of equipment.

The elevator was slow, breakfast not included and hidden fees. The pool not for smaller kids. No activities

Facilities very nice.

Poor parking set up. Underground parking was full and I checked in around 6:00 PM. Public parking across the street had very incomplete payment options. Staff at desk not informative on those options at check in. Booking.com site for hotel listed a room with two full beds AND a fold out couch. I was told at check in that their hotel had no such rooms. I went back to Booking.com site on my phone and found such a room was available.

Nice, clean rooms. Kids loved the rooftop pool.

- Poor parking lot design - Tight turns - Blocked drive-thru by guests - Non-automatic lift gate for in-out access - Construction from 8am-8pm - No advance notice of construction on Booking.com - Low cooling air conditioners - Slow elevators, and only 2 out of 3 functioning - Random, incorrect charges Booked two rooms at The Bethesdan Hotel for a 3-night stay with friends and kids. Upon check-in, the front desk clerk informed me that there was construction being performed throughout the hotel. She said the work would occur from 8am through 8pm, and it could be heard in every room. I was annoyed with this news because it was not mentioned on Booking.com. I would not have booked the hotel if I knew this ahead of time. We decided to just follow through with the check-in because it was too late to look for another hotel. The front desk clerk gave us complimentary breakfast vouchers for the inconvenience. Gave us the room keys and specified which room key was to be used for the automatic lift gate for in-out access in the parking garage. Parking was $27/night with in-out access. This "parking" room key did not work the entire time we stayed there and we wasted money paying for one-time charge parking the first time. We later learned you needed to call the front desk to have them open the lift gate each time you entered or exited the parking garage. Drive-thru tunnel was blocked by other guests trying to check-in. Had to wait for them to finish checking in to move their cars, so we could get into the garage. Super tight turns. Just a poor garage design overall. Elevators were slow, but only 2 out of 3 worked the entire time. Rooms were large, clean, and nicely designed, but the bathroom was small and tight. The AC worked, but just barely kept the room cool. Housekeeping required 24-hour advance notice, and even though I requested it, the front desk clerk who checked us in did not put our housekeeping request in the first day.

location, early check in

nothing

Spacious rooms - very clean and comfortable

We had to convince the hotel to make up our room one time - they said we had to let them know the night before but nobody told us that. The room did get cleaned, though.

nothing special

there were not enough towels or soap for a couple in the bathroom the only hotel or motel I have stayed in in the last 7 years that did not offer free coffee (in the lobby) or water in the room. the coffee maker in the room did not work

two beds in room; parking garages in the area

offer coffee in AM for free