Hotel Universel Alma

Excellent location in Alma with view of the river. Room was a good size and clean. Local area had good choice of restaurants.

Luke warm shower in evenings. Get washed in mornings!

Room was comfy

Slow restaurant service

The hotel is clean, comfortable and good value. It's a practical stopover if you are travelling up the Saguenay Fjord or exploring the Lac Saint-Jean region.

The associated Pacini restaurant was chaotic and very slow. When it arrived the food was good, but we gave up waiting to order breakfast, and found a nice bakery elsewhere

The room was clean but the pillows were rock hard and much too thick. The girl who welcomed us coughed in her hand then handed me my key card. She was clearly sick (sneezing, coughing, etc.) Now I don’t know if I got it from her but two days later I came down with a fever and was so sick we had to shorten our stay and since my nights were paid for in advance, I lost some money. Didn’t see anyone else who was sick, I always avoid sick people. Needless to say my Christmas holiday was ruined. The restaurant for breakfast, I have never in my life seen a place so understaffed. Nice (young) people but they had too much work to do. Also, my kids only ever eat peanut butter on their toast; there was no peanut butter, the entire time of our stay. The location of the hotel is very handy. Also, we didn’t use those facilities but if we could have stayed as long as planned, we would have enjoyed the pool and the cinema!