Hilton Garden Inn Minneapolis/Bloomington

I had the breakfast both mornings. The selection was nice and very good. Definitely appreciated the fresh fruit infused water in the lobby!

I really have no complaints about anything during my stay. All staff I encountered were very pleasant. The lobby was so bright and roomy.

It was clean and easy to find everything

Nothing

I liked it, it was cool and I would stay again.

Huh

The cleanliness of the lobby and bar area. I love the fact that they have a kitchen that still provides full meals to the patrons staying at the hotel. Very convenient.

My shower door wouldn’t remain closed my fiancé and I had to place a face towel in between the glass shower doors to keep the main door from opening while showering. The microwave wouldn’t heat the food at all! I set the heating time between the ranges of 1 minute and up to 10 mins and my food remained cold. We arrived at the hotel on Thursday and checked out on Sunday. Not one time did housekeeping clean our room! Not once. We understood that housekeeping are there on certain days, but when we left our room to do some shopping, housekeeping was cleaning rooms on our floor. We didn’t leave the DND sign on the door so that the room could be cleaned. Upon our return it was the same as when we left. We spoke with the third shift clerk and she said that she would let the manager know. The manager was told the exact issues I explained to the clerk on third shift, yet she only offered an apology. No discount or comp points for the inconvenience. Very disappointing, especially being a Hilton Rewards Member. Just because I used the Booking.com website to schedule the hotel doesn’t mean that the room and service shouldn’t be the same treatment.