Nothing. I booked my stay from the Hampton on Southland drive location through booking.com. when I tried to switch locations, the manager of the Hampton Inn, Lexington I 75 told me it would be no problem. If Booking.com would contact him they sent him an email or several. He continually lied to me said they hadn’t even attempted any form of contact with him, Al, he steadily sent me emails extending my check in time through Booking.com so it was either lose all the money for the whole day because he kept extending the check in time to wear. I wouldn’t just lose the one day I would lose both days so after sitting in my car for eight hours at the other location and calling Booking.com calling the manager at the Hampton Lexington 975 location, I was forced to go to the Winchester Road Hampton Inn and ended up missing my medical appointment. The whole reason I was here and being a disabled veteran on a fixed income. I just lost all the way around..If They are that eager for clientele there seems to be a better method than extortion disabled veterans out of their pension and if they’re doing that, there’s no telling what they’re doing at that property.

Everything already stated and more

It was ok we were in a hurry to get on the road.

The room was kind of small we could not get a luggage cart in the room.

We liked the continental breakfast

The pool wasn’t open and we were not informed ahead of our stay. The hotel had a Smokey smell and other smells about it that my daughters and I did not like. The next morning we noticed women’s underwear outside the front entrance…just a few things that weren’t great

just ok coffee was cold not a big selection

I was very disappointment in the 2 nights I only stayed because of the lack of hot water in the shower in the 2 rooms we were in…. We had to change rooms twice … I am very displeased because of the dogs that was on the 2nd continued barking during the night which we were awaken during the night because of them…. We cut our stay short and did not get any discount for the inconvenience… We will never stay at this hotel in the near future and would not recommend anyone else ….

Lack of consideration from management

near the highway

Worst experience ever at Hampton Inn Lexington I-75 . I travel a lot and have always had a good experience in this kind of hotels. In this case it was very bad. When I made the reservation I added with the reservation request, the communication that we were arriving with a dog. Being a pet friendly hotel, I figured there was no problem, but I felt it was fair to communicate this in advance. In response I received a communication from the hotel, that they can grant my request and that there is no extra charge. Upon arrival, to my surprise I am told that there is a dog fee of $75 (this cost is crazy since the room for two was $130 and if we had known this we would have definitely chosen another hotel). I showed the check in lady their email saying that there would be no additional fee for the dog. The lady apologizes and tells me that in that case they were going to take this fee off. On the morning of check out I still found the $75 in the bill to be paid and ask for an explanation. The lady at the reception (a different one than the night before) informs me that later, when the manager would arrive, they would take off the $75. Long story short, I trusted and thanked them and left. Instead, with disappointment and anger I saw that they charged me the full amount, including the $75. I felt I was being taken for a ride and I find this to be very unprofessional and dishonest behavior. I will no longer be a guest of their hotel chain, because thankfully in other hotels they are far more transparent with communication. Also, so many hotels do not add fees for dogs and, if they do, they do not exceed $25 (see for example La Quinta by Wyndham where we stayed the next night.)

Room was clean. Staff were friendly. Breakfast and coffee was good. The location was conveniently close to the Interstate.

My room on the first floor had an odd setup. It had a large curtain across one wall. Behind the curtain were clothes hangers and an iron. It was ok for one night but not if I were planning to stay longer.

Very clean and comfortable

The air conditioner was set on 60 degrees when we arrived. The clock had not been changed to day light saving time. There wasn’t many choices of TV channels.