Hilton Garden Inn Wisconsin Dells

The beds and easy check in

The service at the bar. The bartender ran out of glasses and it was understaffed so a long wait

Our receptionist was excellent, I believe she was named Giselle, a west Indian Woman. Courteous and professional and a great representative of the Hotel. Our room was clean and well prepared.

The price was a little steep in this economy and I would have liked breakfast included for 220.00 night. But I am not complaining.

Really clean, nice look from the outside, like the water feature in the foyer.

The location is good and away from the freeway. The hot tub and pool were clean and nice to soak in the hot tub either inside or outside.

We had one of the last rooms available with a king size bed and it was an ADA room although we don’t need any handicap accommodation. This was the absolute worst bed we have slept on! The bed sunk, the springs were shot and the springs were squeaky. This mattress was so worn it reminded me of the bed at my friend’s cabin because kids have jumped on the bed too much. This was such a disappointment from my past experiences at Hilton Garden Inns. I remember the days when Hilton took pride in their mattresses and bedding and you could specialty order them from their catalog so you could have a great comfortable bed from their collection at home! I mentioned our disappointment to the hotel staff when checking out and all I got was he was sorry but he couldn’t care less and I would bet that crappy mattress is still in that room.