Location and great facilities

Everything.

Weak Coffee Break menu.

This property is amazing I wish I had more time there. There was a slight issue with my room but the stay was extremely nice in accommodating me with a beautiful room. Much appreciated. The view is amazing over looking the inlet and the smell of the hotel is so nice! Has a classy vibe with very accommodating staff.

I loved my room – it was so beautiful and spacious. I loved the soaking tub with a stunning view of the Haulover inlet – that was my favorite way to relax. The balcony view was fantastic for catching the sunrise and sunset. The complimentary bike ride was my favorite activity besides swimming. All of the staff were friendly, professional, and made me feel right at home. I'll definitely be returning again. Thank you for a wonderful stay.

Everything was great it was nice to stay there for the weekend

N/A

Location is obviously beautiful. Hard to get that wrong in Miami nevertheless.

Staff was horrible. Smoke detector in my room went off on 4 different occasions, 2 of the times were minutesd apart. You have to wait for someone to come manually shut them down as they tell you it won't happen again lol. It was me and my wife's anniversary. Planned to only stay a night. 1st day went so bad we stayed an extra night to see if it got better. Food quality wasnt up to parr with other Ritz Carltons.

Everything!!

Nothing!

the view

the staff

Incredible hotel. So dog friendly, very nice staff, great food, nice rooms

Breakfast good

Every thing else

the beach

poor value for money.

good breakfast

1. did. or check in my family 2. I got a message from ritz before departure and reply with all my preferences. it appeared that my message never got reviewed. had my birthday dieting the stay but no one cared even when my wife reminded about it. poor staff

everithing was great

everything

only one pool no 24 hour room service

The lobby is beautiful. The staff are wonderful and attentive and friendly.

The room had a strange problem. From the entrance area to the main area of the room there was dip in the floor - we almost lost our footing. The safe didn’t work. The carpet was sticky. Fir $750 a night - that is unacceptable. I basically paid for their beautiful lobby and the Ritz brand. They were nice and refunded our breakfast. But the hotel is basically a 5+ star for everything except the room. I would rate the room a 4 star. If I had paid $450 a night I would not have complained.