Hotel Zena Washington DC

Location was excellent and I loved the theme!

The only thing we would have liked is the bar to be open later than 11pm on a Saturday night.

Location, customer service, comfortable

The front desk staff were very helpful and kind. It was a great location for going to the convention center, eating nearby, and sight seeing. The rooftop pool was great, though staff were not as warm as the front desk. Also loved the waterfall shower and the design. Hotel is women owned and was such a comfortable vibe.

The pool has limited seating with some people taking up both the cabanas and chairs leaving seating even further limited. There is no one monitoring the pool area so if someone leaves but leaves their towels the seats look taken but aren’t (also further limiting seating). We waited 20 minutes for towels as there weren’t any, after checking with the pool staff twice I called the front desk and new ones were brought up shortly after. The pillows in the room were really big/uncomfortable. I didn’t ask for different ones though so I don’t know if there were other options.

I liked the rooms. They were clean and modern. The king bed was comfortable. And the view of the circle out of the window was nice.

I thought I had booked 2 rooms with pull out couches and was told they weren’t available. I was able to receive a rollaway for each room, but unfortunately, I was charged $25 per night per room for the roll aways. They were incredibly uncomfortable. The staff was inattentive and a couple of them had bad attitudes. We did come in for the Fourth of July weekend and maybe the hotel was short staffed? Either way, we did not have that great of an experience with the staff. The worst part about this hotel was the rooftop pool was not exclusive to just hotel guests. Instead of keeping it open for hotel guests only, they open the pool for pool parties to the public at night. We were traveling with our family and this was a huge turn off. There was even a fight out in front of the hotel with pool party people one night. Pool towels were not being restocked and overall felt like I was at someone’s apartment vs as a paying customer.