The view, Schnoor’s

In-room coffee is terrible; spa services mediocre for the price.

Very central. Lovely staff and very clean

Nothing

Amazing location. Staff friendly and helpful. Grand old classic America feel.

convenient location, good restaurants and great views

our room was right beneath the gym, was extremely loud in the early morning. we could hear the running and jumping on equipment above us. if we stay again, we will ask for a room not located beneath the gym.

Location was great.

Staff at the check in desk did not look up for several minutes when we arrived. We were put in a room that was modified for someone with disabilities. So no bathtub which was disappointing and we had the roof for a view. Concierge staff and valet crew were great.

The staff were incredibly attentive and respectful

Unexpected charges that were presumed to be part of the overall cost of a night's stay

The hotel is beautiful and sparkling clean! Every staff person we encountered was extremely friendly - always with a smile and a hello. The beds were super comfy and our room was spacious. Our room had a Nespresso coffee machine which made delicious frothy coffee - I think I might need one for home now! The views from the lobby and outdoor patio areas are wonderful. Huge expanse of Monterey bay views and a group of sea otters and their pups living in the kelp just off shore of the hotel! The location is perfect. It’s an easy walk to Fisherman’s Wharf and an even easier walk to the shops and restaurants around Cannery Row.

Everything was great!

I normally don't splurge on hotels but because it was a special occasion I decided to and am so glad I did. The room was clean and bed was comfortable. EVERY staff member I interacted with down to each valet driver was professional and friendly, making it feel like a luxury experience. Definitely pay for upgraded views-I requested a partial ocean view which was lovely and quiet. I liked that I could call valet to have my car ready for me by the time I got down to the door.

You do need to pay for parking, but the valet parking was fast and easy.

Location, quality.

Location, cleanliness, staffs customer service, and ambiance was great.

part of our room view was an old building

gorgeous views

a bit dated

great location, beautiful scenery, clean hotel , smelled great, front desk friendly and accommodating.

Coffee shop got very busy around 9:00 with a line out the door however the coffee was great and the breakfast sandwiches were too. also it was a holiday weekend .

We would definitely choose this hotel again when traveling to Monterey. The views (and the otter families around the hotel) are amazing, it is just walking distance to the Pier, the Aquarium and downtown. The rooms are large, the beds comfortable, the bathrooms clean. We ordered room service which was really super good and had a nice, enjoyable breakfast in the small and sunny breakfast room. Nice terrace, good coffee. We have absolutely nothing to complain about.

We have absolutely nothing to complain about.

Excellent view of bay.

Had to leave it when our stay was over.

Everything was fabulous. As soon as we were greeted by the valet attendants, our pleasurable experience began. Everyone was ready to serve and the place was super clean and classy looking with a live piano always playing. Just a classy place to stay in.

I did not like I was not able to try all their amenities and restaurants. I will have to make future plans to return and make it a point to try out their restaurants and spa's.

Exceptional customer service. Anything we needed was taken care of. It was one of our best vacations in several years and it was due to the staff.