Spark by Hilton Ormond Beach Oceanfront

Location

Had a fire and fire marshal closed facility after we checked in

Nice

Location and the hospitality

The only thing was no microwave in the room that would have made it perfect

No microwave

The oceanfront location was very convenient, and the nightly rate was highly competitive for the area. The room was otherwise clean, and maintenance, technician, and housekeeping staff consistently greeted us courteously during the stay.

The room phone was inoperable, and there appeared to be mold or dark buildup on the bottom of the shower curtain liner. The most serious issue was a July 5 front-desk interaction involving my husband. He asked whether refrigerator/freezer space was available overnight for a cheesecake we were bringing home. We understand the hotel may not allow guest food in employee refrigerators; that policy was not the issue. The concern was that he reported the front-desk representative barely looked up, denied the request, and that he then heard a soft comment followed by laughter as he walked away. He felt embarrassed and mocked after asking a practical but uncomfortable question. I did not hear the exchange because I was parking the car, but when I entered the lobby shortly afterward, I saw him visibly upset and angry. We later reported the issue. Hilton opened a case, and the General Manager responded with an apology and said the matter would be addressed internally. I appreciated that response, but the incident and room issues still significantly affected the stay.