The grounds were beautiful, the pools, and loved seeing all the ducks!

A little inconvenient rooms are in separate buildings from front desk, restaurant/bar, etc. Also, all the towels in my room had a weird lighter fluid smell to them, was concerning. I only stayed 1 night.

Breakfast was very good

Excellent value for the money. Gorgeous facility and grounds. Nice pool and spa

It was difficult to get our room serviced and extra blankets. The food was fair but not fantastic. Overall service was acceptable but not stellar.

We stayed here for the third time, and it won't be our last. The grounds are gorgeous (it is a popular wedding location for good reason), the rooms are very comfortable, the staff is friendly, and the amenities are enjoyable (indoor and outdoor pools, fitness studio, spa). Free parking and a good location between Virginia Beach and Norfolk make day excursions uncomplicated and convenient. I can't understand the negative reviews. Perhaps people see the name 'Hilton' behind the hotel and have absurd expectations. No, it isn't perfect, but let's say 90% and at a price that you can't argue with.

The building is clearly older, which gives the hotel a lot of charm. But it also means that not everything is state-of-the-art.

It was very comfortable the bed and room, the staff was very nice and helpful, we loved the shower. 

The restaurant was not 5 stars, we got steak and mashed potatoes and Mac and cheese, the steak was definitely not worth the price we been to steak houses that have better steak and cheaper, the Mac and cheese tasted like kraft mac & cheese, like powdered cheese, and the mashed potatoes no flavor and very soup like, and the breakfast was ok the omelettes that they made were great thank you but everything else was average. 

It is a beautiful property with gardens and water in the middle of the city. .

The spa was nice but many of its amenities ( pool, hot tub) were under repair so that was disappointing. The reading material in the spa needs to be more varied and updated The staff could be more present throughout the property.

The hotel is beautiful, the room was very nice, spacious and clean. We opted to include breakfast, which had lots of options.

We had issues with the door to our room. It seemed that the keys weren't working. Maintenance was called to fix it. The door was sticking, and you had to "forcefully " open the door. The only other issue for me was that the mattress was extremely hard.

The garden and pond was beautiful

The jet tub wasn’t clean at all. There was trash under the beds from previous occupants. The room we upgraded to (double the price of our first room) didn’t have a smart tv when the cheaper room did.

Breakfast and staff

Room and location of the room

Everything was beautiful, the room the cleanliness, the breakfast, and their staff oh my God I LOVE TO SEE THEIR SMILES. I am definitely coming back.

I did not like that the shutters for the hot tub did not work and the indoor pool looks like a bit dirty.

All the staff was so welcoming and helpful, the pools were amazing, it was very clean and it felt like home.

We would have liked a chance to use the hot tub but it was under maintenance.

Everything was excellent

The facility

The bathroom in the room could of been better

The kind staff.

Pet stains on the floor. Not suitable for pets because there are other pet stain odors.

I am absolutely in love with this hotel. Everything from the food the staff and the property was amazing

Nothing

It was beautiful

Nice clean hotel with comfy beds, beautiful pools and pond with ducks. Nice breakfast with a big variety to choose from. Hotel SPA is amazing.

Some furniture in the room and shower amenities in real need of replacement. Little pricey for the location.

Always a buffet, no menu. Bar should open at lunch time, not 5:00. Very pricey for buffet only. My room had very little water pressure in the shower.

The Inn is right off of the interstate and not too far from things when you need anything. It was quiet and you are able to relax if you want to. The kids enjoyed the indoor pool, (the outdoor pool wasn't open). The spa was a plus, my MIL really enjoyed her massage. The garden is pretty and a bonus to have on the property. We ran into a very friendly maintenance guy who was really kind and gave the kids some duck food to feed the ducks. They greatly enjoyed doing that. Overall, it was a nice stay, we enjoyed our time together as a family. Spending time together was great. We just had a few hiccups at the beginning with check-in.

When we first arrived, I was told one of my rooms was not ready, and asked if I would like to upgrade to a jetted tub room instead. I gladly accepted. We were staying for my MILs birthday, so it would be a nice for her. I gave her the upgrade room, and we went to go check it out; it was not a jetted tub room. It was a regular room, that seemed dark and not pleasant. There were a few dead bugs right when we walked in. It was not an upgrade at all, which we didn't have to have, but we were told and offered the upgrade, so it was just a little disappointing to walk into that. It seemed like a downgrade instead of an upgrade. And then switching that room put that room on the complete opposite side of the building of our other 2 rooms. When we asked if we could just get the original room we booked or at least moved closer to our other 2 rooms, we were told it couldn't be done. The man helping us was not friendly or helpful at all. The other 2 rooms were much brighter and seemed a little nicer. They were on different floors, but almost directly above/ below each other. One of the rooms would not open. The keys didn't work. We had to walk back to the front desk two extra times to try to fix the keys. Maintenance was eventually called to come help with getting into the room. That was a fairly long wait for someone to come. We figured they were understaffed, so we just patiently waited. We finally got into the room, and everything was fine there. The last room was ok, but it was only set up for 2 people when we had it booked for 4. There were no extra sheets, pillows or blankets. Nothing for the pull out sofa, just a dirty mattress. We couldn't get extra sheets or towels until the next day, and the extra pillows and blankets never came. It took forever for someone to bring towels in the m. We ended up leaving for lunch without showering because we couldn't wait longer. We waited over an hour before giving up and leaving.