I had paid for the room reservation, tax and fees from booking.com. When I checked in, the hotel charged $19.21 additional payment for the room reservation. I showed the confirmation email of booking.com to the hotel and let hotel see everything for the room were already paid totally. The Thunderbird hotel said you can cancel the reservation without refund you had paid from booking.com. Don't book this hotel from the booking.com. The Thunderbird hotel will increase the price when you check in and also not return your any reservation payment made from the booking.com if you cancel the booking.

convenients

The bed was uncomfortablek

When I checked in, I was told that I couldn't find my reservation, but I was glad that the staff was kind and helpful!

Elevators are a little scary.

the room was big and clean, free parking

poor pool and facilities, noisey, hotel pictures are miss leading. good for one short overnight

Ingrid, rude, and unhelpful personnel

Location

Kinda hidden

Nothing

I did not the cleanings of the bathroom of my bathroom. There was Hair by the sink, in the tub and menstrual blood stained on the toilet seat. It was totally disgusting.

Comfortable and close to points of interest.

Loud fridge had to be shut off. Loud AC. Bad soundproofing.

Room was big and bed was comfortable.

Fridge didn't work at all. Loud AC. Bad soundproofing you could hear everything from street and neighbors.

the staff was friendly, helpful with luggage, taxi, and other business needs. proximity to great Thai food!!! free coffee was excellent.

room took a long time to heat up in February.

Nothing could not stand the place. they never ever gave me my deposit back

Staff was rude, everything was a disappointment, I never received my deposit back that they promised. They took money off for towels that I never even used

the room

take for ever to check in

Cheap.

Too far from main casinos.

The location is on.

Worst bed in the world, creaked with every movement. you can hear the steps upstairs and all the noise and talking from the rooms next yours. you can actually hear the whole conversation as if it were in the same room. the furniture is basically Ikea furniture the lamps didn’t work. they don’t give you enough towels for a couple.