Clean. Easy to get to.

When we first arrived we were given our room key and that was it. Never told about how the breakfast(which was included in the stay) worked, the hours it was available… never told where any of the hotel amenities were… The worst part was the heat/ac would make a loud bang every time it went on. You couldn’t set the fan to always be running to avoid that noise. Also room temp would not be set lower than 68…. Terrible nights sleep..

excellent

we were informed the Restuarant would be open until 10:30, however when we arrived at 9:45pm others were seated and eating and we were informed it was no longer open. We had to eat in the bar area. Food choices limited and waited 25 min to order and 60 before we were served. While those at the bar arrived after us and were served their food 20 minutes before us. Waitress at bar was very rude.

Driving proximity to downtown Mystic, spa on premises, indoor pool on premises.

Room amenities, upkeep

Nice entrance

No hit water from the time we got there to the time ur was to check out. Unbelievably disappointed for paying almost $400 for a night and driving all the way there from PA. The toilet ran all the time. And everytime the heat kicked in it knocked like a hammer every single time before it kicked on. Did not get a peaceful sleep then woke up to shower and the water was so cold.

The smart TV.

The room was over 80 degrees and could not be cooled down. Management lied to us and told us the HVAC system has been out for "a couple of days", but the maintenance staff who came in to open our windows informed us it had been over two weeks. Upon informing the front desk of this and expressing our displeasure, I was merely offered a voucher for coffee, and all of my concerns were dismissed. The staff was deceitful and unresponsive when addressing the heat issue. It took over 4 hours to just get maintenance to come into the room and open the window that had been bolted shut. Additionally, maintenance did not arrive until after 10:30pm, which is inexcusably late. Furthermore, the shower was improperly functioning, and the self-holding hose did not work - but management didn't seem concerned!

spa

our room was 79 after several attempts speaking with front desk, issue never resolved l. asked for a fan on 2 occasions they offered to open the vent in our room. no resolve or interest in our discomfort or dissatisfaction

Staff was exceptional.

The food was disappointing. Unimaginative, overcooked, and bland tasting. The pasta was not drained of water for the dish I ordered at the bar. Came swimming in water.

The new Helmsman restaurant was fantastic. Our dinner was so delicious! Wait staff was excellent.

Our shower was clogged, and overflowed the first time we used it. The water barely was hot enough in the shower. Room service never cleaned our room the second day even though we were gone from 10am- 3 pm. The breakfast buffet was just ok.