Hyatt Centric Chicago Magnificent Mile

We loved the cleanliness of the rooms. The beds were also very comfy. The renovation of the rooms were nice. The front desk staff were pleasant but not overly eager to greet us.

When we arrived in the evening we were not able to enter the lobby and nobody seemed to be on duty. We spent a good 20-25 minutes waiting on the sidewalk before someone finally answered the speaker call button. We were there for medical reasons and appointments with doctors, diagnostic procedures and other medical treatments. We booked a wheelchair accessible room & bathroom. We were unable to secure a room for our needs because apparently none were available. However, one of the front desk employees tried to help improve our stay by upgrading our room for the second night. Again though, the new 2nd bathroom lacked any safety grab bars whatsoever in the shower, tub and the toilet area. Unfortunately, we were unable to shower until the final morning of our stay since we had to improvise on our own by purchasing a shower chair and portable grab bars for the walk in shower. The 2 night stay was a salty $1500 and unfortunately we were frustrated and feeling less than whole. And not until checkout were we given information regarding discounted stays offered for medical stays with NW Hospital affiliated patients.

Room was very comfortable. Bed Was exceptional. Shower was great.

Check in staff was rude and dismissive shows very little desire to help with even simple requests. Valet was useless, and misrepresented parking fees ($59 when I was told $30), which when asked about the charge, the front desk said valet was a third-party contractor and they had no say of what they charged. Again, dismissive!

Centrally located. Easy to walk to restaurants and shops. Even being so close to a hospital, the stay and location was still perfect.

The shower tubs need updating but overall the room is great, very clean with a modern aesthetic. Great view on the high floor. Valet parking is expensive yet so convenient. I wish it were a lower price.

The front desk lady was super helpful. Location very convenient. Bedding are of good quality

Poor soundproofing. We stayed in a quite high level but could still hear the ambulance sirens from the street, loud and clear.