Nassau Suite South Beach, an All-Suite Hotel

LOVED our room. Very clean and comfortable bed. Very polite staff.

Water pressure is too low and water does not get hot enough for a hot shower which is a big deal for me.

Great location to many shops and restaurants

It didn’t have a bar or restaurant inside

Great location and well organised hotel. Would stay again

Pool could have been better

The location of the hotel is excellent and very convenient. The staff was extremely friendly and clearly tried their best to help, including attempting to resolve the internet problem by offering a different room. The rooftop pool is a very pleasant feature, and the rooms themselves are spacious and nicely decorated, which would normally contribute to a comfortable stay. However, the operational issues mentioned below unfortunately overshadowed these positive aspects.

During my stay, several important issues significantly affected the overall experience. The air conditioning was not functioning properly, and the room temperature remained around 88°F (31°C) for three consecutive days, which is unacceptable for a hotel of this standard. In addition, the elevator was out of service for several days. Luckily staff was very helpful to access the upper floors with luggage. The internet connection was also unreliable, with very poor or no connectivity in some rooms. Despite these ongoing issues, management did not provide any meaningful response, which was disappointing. Considering the high room rates, the overall maintenance and management of the facilities appeared careless and below expectations.