The staff was very helpful and polite.

I upgraded my room thinking I was going to get a view of the city but only got the view of another building

I didn’t have to pay for internet

beautiful room! The location and ease of the mall as well as the restaurant in the hotel. We enjoyed evrything!

that the cost of the parking wasn't included in booking. I would've rather gotten it with the price of the room than be hit with it as I was pulling up.

I loved the room, the staff was very friendly especially the doormen and valet.

Called & asked if my 4 door 8ft bed f250 would fit in the garage. They put me on hold, came back & assured me it would. I get there & Ofcourse the valet is saying it won’t but I can valet it as an oversized vehicle for $170 per night. Opted not to do that so had to park about half a mile away and walk back to hotel. Also Google maps listing for this hotel shows it has a pool. Multiple pictures with a pool. That is the reason I chose this hotel. I get there & ask the front desk where the pool is & they say they don’t have one. So that was annoying. Why are there pictures of a pool in their listing? So for those 2 reasons I probably wont be staying again.

The Sante restaurant was excellent. We had dinner and breakfast there and were very impressed. We picked the hotel for a shopping spree, it was connected to Pentagon City mall so the location was very convenient.

There was absolutely nothing special, nothing luxurious feeling about the room. I have stayed in nicer hotels at half the price. The check in process took 30 minutes due to one computer not working, and another customer having problems with the booking (that was made on booking.com). They gave us a couple of bottles of water for the inconvenience. WOW.

Very good food

The customer service

El servicio es el mejor que hemos tenido en hoteles en mucho tiempo. La gente es extraordinaria

Outstanding service

If breakfast could be buffet